Table Orders — Paloma POS 2

This article is about Paloma POS 2 — the new Paloma cashier app. It covers dine-in orders: opening a table, adding items, saving a draft and sending the order to the kitchen, adding items to an open check, running To-Go orders, and transferring or merging tables. If you are not sure which product you have, start with «How to tell you have Paloma POS 2».

Overview

• Tables screen. The «Tables» tile on the home screen opens the rooms. A free table is marked «Free»; an occupied one shows its amount and server.
• Draft and send. Items first go into an order draft. «Save» saves the draft; «Send» sends the items to the kitchen printer. The two can be merged into a single «Save & send» button (see below).
• Add to an open check. Reopening an occupied table adds new items to the same order and sends them to the kitchen.
• To-Go. Takeaway orders with no table are kept on the «To-Go» tab.
• Transfer and merge. A table draft can be transferred to another table or merged with a second table into one order.

Before you start, sign in with your PIN and open the shift — see «PIN sign-in and shift».

Open a table and add items

Step 1. Open the room and pick a table

1. On the home screen tap the «Tables» tile.
2. If there is more than one room, pick it from the tabs at the top.
3. Tap a free table (marked «Free»). The cashier opens the order screen for that table.

Step 2. Add items

1. Tap item tiles in the menu — each tap adds a line to the check.
2. The selected line can be edited: change the quantity, add a note or a discount.
3. To remove a line, lower its quantity to zero or use the line delete.

Step 3. Save the draft and send to the kitchen

• Tap «Save» to store the order draft on the table. The items stay in the order but do not go to the kitchen yet.
• Tap «Send» to send the new items to the kitchen printer. Once sent, the lines are marked as sent.
• «Back to tables» (or the Back arrow) returns to the tables list. If the check has unsent items, the cashier asks «Save current order?» — save the draft so you do not lose it.

Payment is taken separately with the pay-check button — see «Order payment».

The combined «Save & send» button

The separate «Save» and «Send» buttons can be replaced with one button that both saves the draft and sends the items to the kitchen:

1. Open Settings → the appearance section.
2. Turn on the «Combined Save & Send button» switch.
3. On the order screen the two buttons are replaced by one — «Save & send». A single tap saves the draft and fires the kitchen.

The setting applies only to this device — on other cashiers the buttons stay separate until the switch is turned on there too.

Adding to an open table

1. On the «Tables» screen tap an occupied table — the cashier opens its current order.
2. Add new items by tapping the menu.
3. Tap «Send» (or «Save & send») — only the new, not-yet-sent items go to the kitchen. Previously sent lines are not printed again.

To-Go orders

Takeaway orders are not tied to a table and are kept on a separate tab.

1. On the «Tables» screen open the «To-Go» tab.
2. Tap «New To-Go» to create a takeaway order.
3. Add items and work as with a table: «Save», «Send» (or «Save & send»).

If there is no «To-Go» tab, its display is turned off in settings. Turn on the «Show To-Go» switch in the operations section — the «To-Go» tab and «New To-Go» button appear. Already-open takeaway orders stay in the order list either way.

Transfer and merge tables

Long-pressing a table opens a card with its info and actions.

• Move to a free table. Choose «Move to another table» — the «Transfer … to…» list opens. Pick a free table and the draft moves to it.
• Transfer to another server. Choose «Transfer to another server» to hand the table to a colleague attached to this workplace.
• Merge two tables. Choose «Merge into another table» — the «Merge … into…» list opens. The items of both tables end up in one order on the chosen table.
• Rename and clear. «Rename» changes the table label; «Clear draft» removes an empty or mistaken draft.

A transfer is only possible to a free table, and a merge only with another already-open table.

Common problems

• "Этот зал больше недоступен." / "Этот стол больше недоступен." — the hall or table was deleted in the dashboard or has not reached the device.
• "Не удалось загрузить залы.", "Не удалось загрузить столы.", "Не удалось обновить секции. Проверьте подключение" — the lists did not load; check the connection and retry.
• "Не удалось переименовать — попробуйте снова" — the new table name did not save.
• "Не удалось найти ваш черновик на столе {table}." — the draft order on that table was not found: it may have been moved or closed on another device.
• "Изменение позиций невозможно — заказ частично оплачен" — part of the order is already paid, so its contents are locked. Collect the rest and close it, or void the payment (see Void and refuse).
• "Не удалось сохранить карту зала" / "Не удалось установить фоновое изображение" — the floor plan edit did not save; retry.
• «Couldn't open the table — please try again.» — the table did not open. Retry; if it persists, check the connection and sync.
• «Please save the order before processing» — you are trying to pay an order with unsent items. Tap «Save» or «Send» and try again.
• «You have items that have not been sent. Save the order and send them to the kitchen, or discard?» — the prompt when leaving a table («Save current order?»). Save the draft so the items are not lost.
• «No empty tables to transfer to» — nowhere to transfer: all tables are occupied. Free a table or use merge.
• «… already has a draft» — the chosen table already has an open order, so you cannot transfer onto it. Pick a free table or merge the tables.
• «No other open table to merge with — use Transfer to move the cart to an empty table» — nothing to merge with. Use transfer instead.

FAQ

What is the difference between «Save» and «Send»?

«Save» stores the order draft on the table — the items stay in the cashier but do not go to the kitchen. «Send» sends the new items to the kitchen printer. If one action is easier, turn on the combined «Save & send» button.

Will the whole order be sent to the kitchen again when I add items?

No. Only the new, not-yet-sent items go to the kitchen. Previously sent lines are not printed again.

The «To-Go» tab is gone. Where is it?

Its display is turned off on this device. Turn on the «Show To-Go» switch in the operations section of settings — the «To-Go» tab and «New To-Go» button come back. Already-open takeaway orders are not lost.

Can I transfer a table onto an occupied one?

No. A transfer is only possible to a free table. To combine the items of two occupied tables into one order, use «Merge into another table».

How do I pay a table order?

Payment is taken separately with the pay-check button on the order screen. The payment flow is described in «Order payment».