Paloma365

English

Русский

English

Русский

Appearance

Getting Started ​

Welcome to Paloma365 — a POS system for restaurants and retail.

Logging In ​

  1. Open the application in your browser.
  2. Enter your username and password.
  3. Click the Login button.

After a successful login, you will be directed to the main page — the receipt documents list.

The sidebar on the left contains sections:

  • Warehouse — warehouse documents (receipt, selling, movement, etc.)
  • Money — cash and bank operations
  • Deposits — balance management
  • Reports — material statement, stock balance
  • POS — point-of-sale settings
  • Guides — reference data (items, employees, warehouses, etc.)
  • Settings — configuration and access rights
  • Logs — system logs
  • Account — profile settings and payment

The sidebar can be collapsed by clicking the arrow at the top.

Basic Operations ​

Creating a Document ​

  1. Navigate to the desired section (e.g., Warehouse > Receipt).
  2. Click the Add button (or the "+" button on mobile).
  3. Fill in the document fields.
  4. Add item rows.
  5. Click Save.

Search and Filtering ​

On list pages, use:

  • Date filters — set the date range.
  • Number search — enter the document number.
  • Warehouse filter — select the warehouse.

Interface Language ​

You can switch the interface language (Russian / English) using the button at the bottom of the sidebar.

Help ​

Every page has a "?" button — click it to open the documentation for the current section.

How to reach a live specialist in the chat ​

The support chat opens with the AI button on the right side of the top bar of the dashboard (on a narrow screen the button has no caption — only an icon). The AI assistant answers first. There is no separate "call a specialist" button: to bring in a person, just say so in the same chat — for example, "talk to a human" or "I need a live agent".

Your question is passed to a support specialist, and the chat shows "Your question has been passed to a support specialist — they will reply here, in this chat". The specialist's reply arrives in the same chat, marked "Reply from …" with their name. You can send details or a screenshot to the same chat. If support is closed right now, the chat tells you the working hours: your question is saved and the reply comes during working hours.

In WhatsApp and Telegram it works the same way: write in the conversation that you need a specialist.