Splitting bills and moving items — Paloma365 Classic (Windows POS)
This article covers Paloma365 Classic, the POS application for Windows: splitting a bill when guests pay separately, and moving items to another open order, including one on another table. Basic order handling is described in Sales and orders.
Overview
- "Split the bill" — part of the items goes into a new order; each order is paid separately.
- "Dish transfer" — items move from one open order into another existing one (for example, a guest changed tables).
Both work only on open orders: a printed order gives "Order is printed", a paid one — "Check is closed".
Where to find it
On the cash screen, select an order and press "Options". The "Operate with orders" group contains "Split the bill" and "Dish transfer". With no order selected, the POS shows "Choose order!". Splitting needs an employee permission, and the POS may ask for the outlet operation password set by the administrator; dish transfer is also permission-controlled.
Splitting a bill
- "Options" → "Split the bill". The window shows the original order on the left (number, service, discount, total, "Table") and a new empty order on the right.
- Move an item to the right; the POS asks "Do you want to split an item?".
- For a partial quantity, switch on "Request quantity" — the "Amount to be transferred" window opens and the line is split. A dish with modifiers cannot be split partially: after you confirm "An item with modifier can be moved only as a whole. Continue?", the dish moves whole together with all its modifiers, and the "Request quantity" switch is ignored for such lines.
- "Delete" returns an item from the new order back to the original.
- Set a table for the new order in the "Table" field if needed.
- Press "Accept" and confirm "Proceed to split the bill?". Pay each order separately — see Payments.
The new order inherits the original's terms: it gets the same service and discount percentages (shown in the headers of both halves of the window), and moved lines keep the discounts and service applied to them.
Moving items
- "Options" → "Dish transfer".
- Choose the target order from the list and press "Next". To move a dish to another table, pick the order opened on that table.
- Both orders are shown (number, table, total). Select an item and confirm the transfer prompt.
- "Request quantity" opens the "Enter amount" window for partial transfer. As with splitting, a dish with modifiers moves only whole together with them (the POS asks for confirmation), and "Request quantity" is ignored for it.
- Press "Close" when done.
A moved line keeps its discount and service. Every transfer is recorded: the Suspicious Actions log in the web dashboard (Logs section) gets a "Transfer" entry with the employee.
Common issues
- "Ошибка при разбиении счёта..." — the new order was not created; the reason is on the next line. The original order stays intact: repeat the split.
- "Order is printed" / "Check is closed" — only open orders can be split or transferred.
- "Can not move combo item..." — combo sets cannot be split or transferred.
- "Нельзя перемещать товар модификатор!" (Can not move modifier; in order splitting — "Нельзя перенести товар модификатор...") — a modifier line cannot move alone; a dish with modifiers moves only whole: "An item with modifier can be moved only as a whole. Continue?".
- "Can not move modifiers!" — in "Dish transfer" this marks a dish whose modifiers were added via a note (a note with a linked modifier): such a dish cannot be transferred to another order. A dish with regular modifiers moves whole after confirmation.
- "Cannot split a bill with applied amount discount..." — remove the amount discount first.
- "Can not move more than you have in order...", "Quantity must be more than zero..." — check the entered quantity.
FAQ
Guests pay part by card, part in cash — must I split the bill?
No. If one receipt is fine, use mixed payment — see Payments. Split only when each guest needs a separate order and receipt.
Are discounts and service kept when splitting?
Yes. The new order gets the same service and discount percentages as the original, and moved lines keep their per-line discounts. The one exception is the amount (sum) discount: an order with it cannot be split until the discount is removed.
What does "Reached the maximum amount of pending orders!" mean?
It refers to the "Pending receipt" tabs on the sale screen (parallel orders in fast-food mode) — their limit is reached. It is not related to bill splitting.