Receipt printing and printers — Paloma365 Classic (Windows POS)
This article is about Paloma365 Classic — the POS application for Windows: how to select a receipt printer, print a receipt copy, and what to do when the POS does not print.
Overview
The POS prints on regular printers installed in Windows: the bill (pre-check), the payment receipt, kitchen/bar tickets, and reports — each can use its own printer. A fiscal receipt is printed by the fiscal registrar instead, configured separately on the «Оборудование» (Equipment) tab — see the fiscal registrars article.
Where to find it
Open the POS settings window «Настройки Paloma365 - фронт офис» (it asks for the settings password) → tab «Чеки и Отчеты» (Receipts and Reports). It has three printer fields — «Принтер для печати подзаказников» (kitchen tickets), «Принтер для печати счета на оплату» (bill), «Принтер для печати счета об оплате и итогового отчета» (payment receipt and reports) — plus the «Обновить список принтеров» (Refresh printer list) button and the copies count «Количество печатаемых чеков/подзаказников».
Selecting a printer
- Install the printer in Windows (Devices and Printers) — the POS only sees printers installed in Windows.
- POS settings → «Чеки и Отчеты» → click «Обновить список принтеров».
- Pick the printer in each field, close settings, test-print.
If nothing is selected, the POS falls back to the Windows default printer. If a printer is missing from the list: check power/cable, make sure it prints a Windows test page, refresh the list, then restart the POS.
Receipt on screen instead of printing
The POS can be set up so that after payment the receipt is not sent straight to the printer but shown on screen — the cashier decides whether to print it. Useful when not every guest needs a paper receipt.
Enable it on the POS: settings → «Чеки и Отчеты» (Receipts and Reports) tab → tick «Предпросмотр финального чека» (Preview the final receipt). The change applies immediately.
After each payment a full-screen preview window opens with the receipt and these buttons: «Печать» (Print), «Количество» (number of copies), «Экспорт в PDF» (Export to PDF), «Увеличить» / «Уменьшить» (zoom), and «Выход» (Exit — closes the window without printing). Below them is a printer list, so a different printer can be picked without reopening settings.
Scope of the setting:
- The preview covers the payment receipt, the online-register fiscal receipt and its copy. The bill (pre-check) still prints as usual, with no preview.
- The sale is saved either way, even if the receipt is never printed — it can be printed later via «Опции» → «Копия чека» (Options → Receipt copy).
- The setting is local: enable it on every POS computer separately.
The neighbouring «Отображать окно настройки печати» option is a different thing — it shows the standard Windows printer dialog before printing, not the receipt itself.
To suppress the receipt entirely, turn off "Печать счета об оплате" (payment receipt) and "Печать счета на оплату" (bill) in the point card in the dashboard — the POS then prints neither document automatically.
Print form templates: changing the receipt header
The look of every printed document is defined by a template. At the top of the «Чеки и Отчеты» (Receipts and Reports) tab there is an «Editing printable templates» block with 15 buttons — one per template:
«Products in stock», «Label», «Final report», «Bill», «X/Z Online cash», «Material report», «Small label», «Sales report», «Prebill», warehouse request, «Cashbox», «New-old price label», «Salon», «Sub-order», «Fiscal for Online cash registers».
Pressing a button opens the template in the built-in editor: you can change the header and footer text, remove or add a line, adjust field layout. When «Use 58mm paper» is ticked, the 58 mm variant of the template is edited — receipt forms have their own one.
Good to know:
- Templates are local: an edit applies only to this POS computer. After adjusting a template on one register, repeat the change on the others.
- This is how the regular receipt header is changed (venue name, address, greeting, footer line) and which lines are printed. The requisites of the fiscal receipt of an online register (organization name, tax ID, etc.) come from the OFD service, not from the template.
- The editor is a fine-tuning tool: a bad edit can break the form's printing. Change templates together with Paloma365 support, and have the original saved before large edits.
Printing a receipt copy
For a paid (closed) order: select it on the POS screen → press «Опции» (Options) → «Копия чека» (Receipt copy) → confirm «Распечатать копию чека №…?». With no order selected the POS shows «Счёт не выбран!». A copy-print password may be requested if configured.
POS does not print — checklist
- Power and cable — printer on, cable seated.
- Paper — roll loaded, cover closed.
- Windows test page prints — if not, the problem is Windows/printer, not the POS.
- Printer selected in POS settings — after a driver reinstall the name may change: click «Обновить список принтеров» and select it again.
- Restart the POS and power-cycle the printer.
A message like «Счет был сохранен, но чек не распечатался!» means the sale is saved — fix the printer and reprint via «Опции» → «Копия чека». If only the fiscal receipt fails, see the fiscal registrars article.
The POS names the form it could not print
A printing error always starts with WHAT failed to print, and the real reason is on the next line — the text from the printer or its driver. Read it: it tells you whether it is paper, the port or the template.
| Message | What did not print |
|---|---|
| "Ошибка печати чека об оплате!" | the final receipt after payment |
| "Ошибка печати счета на оплату!" | the pre-check (bill) |
| "Ошибка печати чека об предоплате." | the prepayment receipt |
| "Ошибка печати заявки" | a stock request from the sales screen |
| "Ошибка печати чека пополнения депозита!", "Ошибка печати чека изъятия с депозита!" | a client deposit receipt |
| "Ошибка при печати штрихкода сессии!" | the session barcode (turnstile) |
| "Ошибка формирования отчёта..." | a report |
| "Не удалось подготовить данные на печать...", "Не удалось вывести на печать..." | general: the data was not prepared, or did not reach the printer |
Then work through the checklist above.
Messages about FR and KKT — "Ошибка при подключеннии FR...", "Ошибка при проверке статуса FR...", "Ошибка печати на ККТ АТОЛ" — are not about an ordinary printer but about the fiscal device: see Fiscal registers.
"Печать отчётов недоступна" has nothing to do with the printer: the employee has rights neither for the totals report nor for the sales act. Rights are granted by the administrator in the dashboard.
FAQ
How do I show the receipt on screen instead of printing it?
Tick «Предпросмотр финального чека» on the «Чеки и Отчеты» tab in POS settings. After payment the receipt opens in an on-screen window: «Печать» sends it to the printer, «Выход» closes it unprinted. See Receipt on screen instead of printing.
A window with the receipt now opens after payment — how do I go back to auto-printing?
Untick «Предпросмотр финального чека» on the «Чеки и Отчеты» tab.
How do I change the receipt header or remove a line from it?
POS settings → «Чеки и Отчеты» (Receipts and Reports) tab → «Editing printable templates» block → the button of the document («Bill» for the payment receipt, «Prebill» for the pre-check). The template opens in the editor where the header and lines can be edited — see Print form templates. Best done together with support.
Two copies of each receipt?
Set the count under «Количество печатаемых чеков/подзаказников».
Kitchen tickets on a separate printer?
Yes — «Принтер для печати подзаказников».
USB printer "disappears" after replugging?
Enable «Автопереключение порта USB-принтера» (USB port auto-switching) on the «Фискальные принтеры» (Fiscal printers) sub-tab of the «Оборудование» tab.