Online Order
The online order document records orders received through online channels (website, mobile app, delivery platforms). It has the same structure as a regular order but is specifically flagged as originating from an online source.
How to Access
Navigate to: Sidebar > Warehouse > Online Order
Route: /warehouse/documents/order-online
Quick actions:
Overview
An online order captures customer orders placed through digital channels. It contains the same information as a regular order — customer, items, quantities, and prices — but is distinguished by its online origin. This separation allows for filtering and reporting on online vs. in-store sales. After conducting, it can be used as the basis for selling and delivery documents.
Orders placed from the QR menu (pickup, delivery, and table ordering) also land here automatically.
Order statuses and lifecycle
An online order has a status that shows where the order is in processing. The guest sees the current status on their order page in the QR menu — the page refreshes automatically, so the customer can follow the order without any action from you.
| Status | Meaning |
|---|---|
| New | The order was just placed and is waiting for confirmation |
| Accepted | You have accepted the order |
| Preparing | The order is being prepared in the kitchen |
| Ready | The order is ready for pickup or dispatch |
| On the way | A courier is delivering the order to the customer (delivery) |
| Cancelled | The order was cancelled |
| Handed over | The order was handed to the customer (pickup or table) |
| Delivered | The order was delivered to the customer (delivery) |
A table order (placed via a table QR) lands on the matching table in POS — the waiter sees it on the right table and continues serving as usual.
Document List
Columns
| Column | Description |
|---|---|
| No. | Document number |
| Date | Document date |
| Organization | Organization |
| Warehouse | Warehouse |
| Customer | Online customer |
| Conducted | Posting status |
| Created | Creation date |
| Total | Document amount |
| Employee | Responsible employee |
| Note | Comment |
Creating a Document
Main Fields
| Field | Description | Required |
|---|---|---|
| Date | Order date and time | Yes |
| Organization | Selling organization | Yes |
| Warehouse | Warehouse for fulfillment | Yes |
| Customer | Online customer | Yes |
| Note | Free-text comment | No |
| Total | Amount (auto-calculated) | — |
Item Grid
| Column | Description |
|---|---|
| # | Row number |
| Item | Item name |
| Quantity | Ordered quantity |
| Price | Unit price |
| Total | Row total |
Step-by-Step Guide
- Go to Warehouse > Online Order.
- Click Add (or the order may be auto-created from an online platform).
- Select the Organization, Warehouse, and Customer.
- Set the Date.
- Add items, specify quantities and prices.
- Click Save, then Conduct.
FAQ
How are online orders different from regular orders?
Online orders have the same structure but are flagged as coming from an online channel. This allows separate tracking and reporting for e-commerce sales.
Can online orders be created automatically?
Yes. Depending on the integration, orders from online platforms can be automatically imported into the system.
Does an online order affect stock?
No. Like regular orders, online orders are informational. Stock changes only when the associated selling document is conducted.