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Workplaces (interfaces), start screen, menu and sync — Paloma365 Classic (Windows POS) ​

This article covers Paloma365 Classic — the POS application for Windows. It explains which workplaces (interfaces) the POS has and which of them need an open shift, how to switch between them, what the start screen shows, and what its menu offers: sync, settings, support, time tracking, ready dishes and exiting the program.

How POS interfaces are assigned to an employee ​

  • Where: start screen → enter the employee code → interface tiles (if only one interface is assigned, it opens straight away).
  • How to set up: in the web dashboard, employee card: "Access" tab → "POS application interfaces". The employee must also be linked to this workplace.
  • Notes: if an employee has no interfaces, the POS shows "Employee can not start working, because he does not have available interfaces!" («Сотрудник не может работать, так как у него не выбраны интерфейсы!»). Tile names come from the account's interface list.

Which interfaces work without an open shift ​

  • Without an open shift, only «Кассир» (Cashier), «Склад» (Warehouse), the packing interface and «Курьер» (Courier) can be opened. All others — «Официант» (Waiter), «Режим продаж» (Sales mode), «Администратор зала» (Hall manager), «Салон» (Salon), «Регистрация чеков» (Receipt registration), «Повар» (Cook), «Тарификаторы» (Tariffs), «Заявки» (Requests) — need an open shift.
  • If the shift is closed and the employee also has the «Кассир» interface, entering another interface makes the POS ask "Shift has not started" («Смена не открыта») / "Do you want to start the shift?" («Хотите открыть смену?»); on confirmation it opens the shift and lets the employee in.
  • If the employee has no «Кассир» interface, the POS shows "Shift has not started!" («Смена не открыта!») — a cashier has to open the shift.

«Кассир» (Cashier) interface ​

  • Where: start screen → employee code → «Кассир» tile.
  • What is on the screen: the list of orders and the buttons "Start the shift" («Открыть смену») / "End the shift" («Закрыть смену»), "Pay" («Оплата»), "Prepayment" («Предоплата»), "Cashbox" («Касса»), "View" («Просмотр»), "Options" («Опции»), "X report" («X отчёт») and "Z report" («Z отчёт»).
  • Notes: opens even when the shift is closed — this is where the shift is normally started.

«Официант» (Waiter) interface — table list or floor plan ​

  • Where: start screen → employee code → «Официант» tile.
  • How to set up: the view depends on the sales point setting in the web dashboard "Use restaurant map" («Использовать карту ресторана»): on — the floor plan opens; off — the classic waiter screen with a list.
  • Notes: needs an open shift.

«Режим продаж» (Sales mode) interface ​

  • Where: start screen → employee code → «Режим продаж» tile → sales screen (product menu, receipt, payment).
  • Notes: needs an open shift.

«Администратор зала» (Hall manager) interface — viewing orders without cash operations ​

  • Where: start screen → employee code → «Администратор зала» tile → a reduced cashier screen.
  • Hidden: "Start the shift" / "End the shift", "X report", "Pay", "Prepayment", "Cashbox".
  • Available: viewing orders ("View"), "Options", reports including "Z report".
  • Notes: "X report" and "Z report" are active only when a fiscal printer or an online cash register is connected on this POS (for "Z report" it must also be a supported type). Needs an open shift.

«Салон» (Salon) interface — sales with a chosen master ​

  • Where: start screen → employee code → «Салон» tile → sales screen where the «Стол» (Table) panel is replaced by "Employee" («Сотрудник»).
  • How to set up: Settings → "General settings" («Общие настройки»):
    • "Cashier takes the payments from salon" («Кассир оплачивает чек салона красоты») — the master does not take payment: for a new receipt they get a print button instead of "Pay", and the cashier takes the payment;
    • "Use tables in "Salon" interface" («Использовать столы в интерфейсе Салон») — shows the Table panel instead of Employee.
  • Notes: if no employee is selected at payment, the POS opens employee selection; if none is chosen it asks "Employee was not chosen! Do you want to continue?" («Сотрудник не был выбран! Хотите продолжить?») — you can continue or go back. Discounts and service charge follow the same rules as in «Режим продаж». Needs an open shift.

«Регистрация чеков» (Receipt registration) interface ​

  • Where: start screen → employee code → «Регистрация чеков» tile → field "Receipt barcode" («Ввод штрихкодов чеков») and totals "Total" («Общий итог»), "Items" («Товары»), "Services" («Услуги»), "Earned" («Заработано»), "Expences" («Затраты»), "Percentage from service" («Процент с услуг»), "Percentage from items" («Процент с товаров»).
  • How to use: scan or type the receipt barcode and press Enter — the receipt is assigned to the signed-in employee.
  • Messages: "A receipt with this barcode is already registered to given employee", "…to another employee", "Bills with given barcode was not found", "Error while registering the bill".
  • Notes: a receipt already assigned to someone cannot be re-registered. Needs an open shift.

«Повар» (Cook) interface — kitchen screen ​

  • Where: start screen → employee code → «Повар» tile.
  • How to set up: Settings → "Chef and cooking" («Повар и готовка блюд») tab.
  • Notes: needs an open shift.

«Тарификаторы» (Tariffs) interface — time-billed objects ​

  • Where: start screen → employee code → «Тарификаторы» tile → plan of time-billed objects.
  • How to set up: the tile appears only if the tariffs module is enabled for the account.
  • Notes: needs an open shift.

«Заявки» (Requests) interface — delivery requests ​

  • Where: start screen → employee code → «Заявки» tile.
  • How to set up: Settings → "Delivery settings" («Настройка доставки») tab → "New delivery interface" («Новый интерфейс доставки»).
  • Notes: needs an open shift.

Packing interface — labels, price tags, scales ​

  • Where: start screen → employee code → packing interface tile (the program's built-in list calls it «Фасофка») → tabs "Packaging" («Фасовка»), "Label" («Этикетка»), "Price tag" («Ценник»), "Printer" («Принтер»), "Scales" («Весы»).
  • Notes: no open shift needed.

«Склад» (Warehouse) interface — stock documents on the POS ​

  • Where: start screen → employee code → «Склад» tile.
  • Notes: opens the list of receipt documents («Документы поступления», goods receipts) by default. No open shift needed.

Switching to another interface without re-entering the code ​

  • Cashier, cook, requests and receipt registration screens: the interface-switch icon button ("Change interface", «Переключить интерфейс») returns to the same employee's interface tiles — no need to re-enter the code.
  • Sales screen and floor plan: the button with the employee's name opens a pop-up menu listing this employee's other interfaces (except the current one).
  • «Склад»: the menu button returns to the interface tiles.
  • How to disable: Settings → "Program appearance" («Вид программы») → "Disable interface switch menu" («Отключить меню смены интерфейса»). On the sales screen the employee button stays, but its menu no longer lists interfaces.

The "MENU" button on the start screen ​

  • Where: start screen → "MENU" («МЕНЮ») → "Sync" («Синхронизация»), "Settngs" («Настройки»), "Support" («Поддержка»), "Time tracking" («УРВ»), "Ready orders" («Готовые блюда»).
  • When the buttons are visible:
    • "Sync" — when Settings → "Sync" tab has "This PC performs sync" («Этот компьютер синхронизирует») on and "Disable sync" («Выключить синхронизацию») off;
    • "Time tracking" — when the time-tracking module is enabled for the account and time tracking is enabled in the sales point settings in the web dashboard;
    • "Ready orders" — when Settings → "Chef and cooking" → "Information about the readiness of meals" («Информация о готовности блюд») is ticked.
  • Notes: the menu collapses by itself after 7 seconds; clicking the background also collapses it. Opening the menu makes the POS re-check the cloud connection.

Starting a sync manually ​

  • Where: start screen → "MENU" → "Sync" → question "Attention! By pressing yes, you will launch the data sync" («Внимание! Будет проведена синхронизация данных») → Yes.
  • How it works: the button is disabled when there is no cloud connection and does nothing if a sync is already running. During the exchange a running "Sync" indicator appears; bottom right shows "Data received: <date>" («Данные получены») and "Data sent: <date>" («Данные отправлены»).
  • Notes: before the first exchange you see "NOT RECEIVED" («НЕ ПОЛУЧЕНО») and "NO DATA" («НЕТ ДАННЫХ»). If the cloud sent a setting that needs a restart, the POS shows "Configuration updated. Please restart the app" («Параметры конфигурации обновлены, необходимо перезапустить программу»). A manual sync also re-requests the subscription debt information.

POS settings window and the settings password ​

  • Where: start screen → "MENU" → "Settngs" → on-screen keypad "Enter settings password" («Введите пароль настроек») → settings window.
  • Changing the password: Settings → "Settings password" («Пароль для настроек») tab → "Enter a new settings password:" → Save (message "Password was successfully changed!").
  • Notes: background checks are paused while settings are open; settings are re-read when the window closes. "Close the program" («Закрыть программу») in the settings window force-closes the POS after the warning that unsaved data will be lost («…При принудительном закрытии программы данные не сохранятся!»).

The "Support" window and remote access ​

  • Where: "Support" button on the login screen, or start screen → "MENU" → "Support". The window lists ways to reach support (chat in the web dashboard, phone numbers, websites).
  • Remote access: if a remote access password is set, there is a "Remote access" («Удаленный доступ») button → "Enter your remote access password" → "TeamViewerQS", "Anydesk", "Supremo" buttons. Without a password there is no "Remote access" button.
  • Setting the password: Settings → "Remote access" tab → "Enter a password for remote access:" → Save (message "Password was successfully set!").
  • Notes: the remote access tool starts from the POS folder; if it is not there, the POS downloads it first ("Download in process <file>. Wait.", «Происходит загрузка <файл>. Подождите.»). Support phone numbers come from the cloud; if not received, built-in ones are shown.

Time tracking from the start screen ​

  • Where: start screen → "MENU" → "Time tracking" → window «Учет рабочего времени» (Time tracking) → swipe a card or press «Ввести код вручную:» (Enter code manually) → message «Добро пожаловать <name>» (Welcome, clock-in) or «До свидания <name>» (Goodbye, clock-out). The list «Сейчас на работе» (Now at work) and a "Close" button are also shown.
  • How to set up: the button is visible when the time-tracking module is enabled for the account and time tracking is enabled in the sales point settings in the web dashboard. The "Work hour management" («Учёт рабочего времени») checkbox in the POS local settings is inactive and cannot be changed on the POS.

The "Ready orders" window on the start screen ​

  • Where: start screen → "MENU" → "Ready orders" («Готовые блюда») → a list of orders and their items, the «Примечание к блюду» (Dish note) field, «Вверх» / «Вниз» (Up / Down) and «Выход» (Exit) buttons.
  • How to set up: the button appears when Settings → "Chef and cooking" → "Information about the readiness of meals" is ticked.
  • Notes: the status panel («Новые заказы», «Готовятся», «Завершенные», «Полученные», «Обновить» — New, Cooking, Finished, Received, Refresh) is shown when "Use cooking statuses" («Использовать статусы приготовления») is on in the same tab.

HTTP / HTTPS cloud connection indicators ​

  • Where: start screen → bottom right → "HTTP" or "HTTPS"; on the left — "Point of sales" («Торговая точка») and "Workplace" («Рабочее место»).
  • How to read: connected — white text; no connection — red, the sales point and workplace names turn grey and the "Sync" button is disabled. If the cloud is unreachable during a sync, the text changes to "HTTP lost connection to the cloud" / "HTTPS lost connection to the cloud" («HTTP/HTTPS нет связи с облаком»).
  • How to set up: HTTP vs HTTPS depends on Settings → "Account settings" («Настройки аккаунта») → "Disable HTTPS connection" («Отключить HTTPS соединение»).
  • Notes: the indicator refreshes every 15 seconds; the POS re-checks the cloud itself about once a minute (and immediately when "MENU" is opened).

Information shown on the start screen ​

  • Where: left panel — version ("Paloma365.FrontOffice.<version>"), version date and "Database type" («Тип базы»), "Point of sales", "Workplace", Paloma365 contacts or the "Your manager:" («Ваш партнёр:») panel; centre — clock, date and weekday above the keypad, below it «ПОДДЕРЖКА БЕСПЛАТНО!» (Free support!) and a WhatsApp number.
  • How to set up: partner details (and logo) come from the cloud at login; if a partner is assigned, the partner panel replaces the Paloma365 contacts. The WhatsApp number comes from the cloud. Background image: Settings → "Program appearance" → "Select background file" / "Clear background".
  • Notes: the clock refreshes every 30 seconds.

Subscription payment warnings on the start screen ​

  • Where: top of the start screen — "Pay for the program till 15th day of current month!" («Оплатите программу до 15 числа текущего месяца!») or "Program isn't paid!" («Программа не оплачена!»).
  • What it looks like: with the first warning, the sales point name in the left panel is hidden and «ОПЛАТА!» (PAYMENT!) appears at the bottom centre. With "Program isn't paid!" the same message also pops up while working with orders on the cashier, sales and floor plan screens (adding an item, payment, prepayment).
  • Where it is handled: the payment status comes from the cloud; payment is made in the web dashboard.

QR panel «У Вас имеется задолженность!» (You have an outstanding balance) ​

  • Where: start screen → panel «У Вас имеется задолженность!» to the right of the keypad; clicking its header collapses/expands it.
  • When it appears: only when there is a debt and the cloud sent a payment QR code; the data is refreshed by sync.
  • Notes: the display rules are set by the server. By default, from the 5th day of the month the panel is expanded and cannot be collapsed.

Low disk space warning ​

  • Where: start screen → "Space left on a hard drive less than 3gb of space remaining. It is recommended to relocate the program on another storage!" («Места на диске осталось меньше 3 Гб. Рекомендуется скопировать программу на другой диск!»).
  • How it works: checked automatically at POS start-up for the drive where the program is installed.

Exiting the program ​

  • Where: start screen → the cross button to the right of "MENU".
  • What happens:
    1. If a sync is running — "Wait till the end of sync..." («Дождитесь окончания синхронизации...»), exit is cancelled.
    2. Question "Do you want to close the program?" («Хотите закрыть программу?»).
    3. If an exit password is set for the sales point in the web dashboard, the POS asks "Enter the password to "Exit"" («Введите пароль для "Выход"»); otherwise no password is asked.
    4. If "Turn off the computer" («Выключать компьютер», Settings → "General settings" → "Systemic control") or the matching sales point setting in the web dashboard is on, the computer shuts down.
  • Notes: the POS cannot be closed with the Windows close button or Alt+F4 — only with its exit button.

Full-screen and windowed mode ​

  • Where: Settings → "General settings" → "Systemic control" («Системное управление») → "Windowed mode" («Оконный режим программы»).
  • How it works: off by default — the POS fills the whole screen without a frame. When on, the window gets a frame and does not cover the Windows taskbar (its position — bottom, top, left, right — is taken into account); the main window gets minimise/maximise buttons.

Choosing the POS interface language ​

  • Where: Settings → "General settings" → "Language choice" («Выбор языка») → Русский, English, Казахский or Uzbek.
  • Notes: the settings window switches immediately; other windows switch the next time they are opened. There is no separate language button on the start screen — the language is changed only in Settings.

Changing the database or the account on the POS ​

  • Where: Settings → "Account settings" → "Change the database" («Сменить базу данных») or "Change account" («Сменить аккаунт») → question «Внимание!!! Перед выполнением операции убедитесь, что все счета выгружены и смена закрыта. Продолжить?» (Attention! Before proceeding make sure all orders are uploaded and the shift is closed. Continue?).
  • Before you start: upload all orders and close the shift. The operation does not run during a sync ("Wait till the end of sync...").
  • What happens: the local POS database is kept as a backup copy. "Change the database" resets the database choice and restarts the POS through its launcher — you will need to connect again. "Change account" deletes all local POS settings on this computer and closes the program — if the POS does not start by itself, start it manually.
  • Notes: do this only together with support.

"URL address" (proxy) and "Disable HTTPS connection" ​

  • Where: Settings → "Account settings" → "URL address" («Прокси url») list → "Save the URL address" («Сохранить Прокси URL», message "URL-address was saved!"); "Disable HTTPS connection" checkbox (message "HTTPS mode changed!").
  • How it works: saving a proxy address switches HTTPS on and ends the current cloud session; a new session opens automatically on the next exchange with the cloud.
  • Notes: change only on support's instructions — a wrong address means no connection to the cloud.

Starting the POS automatically with Windows ​

  • Where: Settings → "General settings" → "Systemic control" → "Autorun program" («Автозапуск программы»).
  • How it works: the POS launcher is added to the current Windows user's startup (entry "Paloma365_Start"). Unticking clears the startup entry.

On-screen keyboards for touch POS ​

  • Where: input fields where the POS opens a keyboard: the «Клавиатура» (Keyboard) window — digits for codes, passwords, quantity, price, with captions such as "Enter amount" («Введите количество») or "Enter the price" («Введите стоимость»); or the «Виртуальная клавиатура» (Virtual keyboard) window with the "Language: Russian" / "Language: English" / «Сменить язык: КАЗАХСКИЙ» (Language: Kazakh) switch.
  • How to set up: quick weight value buttons — Settings → "General settings" → "Weighted values" («Весовые номиналы»).
  • Notes: fractional buttons (0.25, 0.33, etc.) appear when entering the quantity of a weighed item; "Get from scales" («Получить из весов») appears where the POS offers to take the weight from the scales. In the virtual keyboard, Enter confirms and Esc closes.

The «ВНИМАНИЕ! ПОЖАЛУЙСТА ПОДОЖДИТЕ...» (Attention! Please wait...) window ​

  • Where: a window «ВНИМАНИЕ!» with the text «ПОЖАЛУЙСТА ПОДОЖДИТЕ...» (or a description of the operation), sometimes with a "Cancel" («Отмена») or "Close" («Закрыть») button.
  • When it appears: during long operations: downloading files (remote access tools), opening Analytics, and while the POS waits for a cloud sync to finish — for example before closing a shift or printing a cash report (text "Please wait, processing sync...", «Подождите, идет синхронизация...»). The window may also show the count of orders not yet uploaded ("Amount of bills to sync: N", «Не выгружено счетов: N»).
  • Notes: if the window stays for a long time, the POS is usually waiting for a download — check the internet connection.

Built-in help with the F1 key ​

  • Where: start screen → F1 (or Alt + right-click on the logo).
  • How it works: opens the help file hlp.chm from the program folder — only if the file is there; otherwise F1 does nothing.