POS settings: account, hotkeys, logs, payment window, remote access and delivery — Paloma365 Classic (Windows POS)

A reference for the POS settings tabs "Account settings" («Настройки аккаунта»), "Hotkeys" («Горячие клавиши»), "Logs" («Логи»), "Payment window" («Окно оплаты»), "Settings password" («Пароль для настроек»), "Remote access" («Удаленный доступ») and "Delivery settings" («Настройка доставки»): what each button and checkbox does and where it shows up in daily work. The settings window opens from the start screen: "MENU" → "Settings" («Настройки»); the settings password is required.

Workplace summary on the "Account settings" tab

• Where: Settings → "Account settings" («Настройки аккаунта») tab → text area with the summary.
• What it shows: «Тип базы» (database type), «Имя базы» (database name), «Хост» (host), «Порт» (port), «Аккаунт» (account), «Торговая точка» (outlet), «Рабочее место» (workplace), «Меню» (menu), «Процент обслуживания» (service charge), service charge in "Sales" mode, sub-orders in "Waiter" and "Sales" modes, printing of the pre-bill and the paid bill, «Использовать фискальный принтер» (use fiscal printer), «Z-отчет по закрытию смены» (Z-report on shift close), asking for quantity on item selection, rooms, restaurant map, «Сотрудник принимает оплату» (employee accepts payment), deposit system, «Склад» (warehouse), stock in "Sales" mode, ban on selling out-of-stock items, «Касса» (cash desk), «Банк» (bank).
• How to use: read-only. Double-click the bottom panel of the window (with the "Close" and "Close the program" buttons) to hide or show the summary again.
• Notes: a quick way to see which database, account and outlet the POS is linked to.

Disabling HTTPS for cloud exchange

• Where: Settings → "Account settings" → "Disable HTTPS connection" («Отключить HTTPS соединение») checkbox.
• How it works: toggling the checkbox ends the current cloud session, rebuilds the server address and shows "HTTPS mode changed!" («Режим https изменён!»). The setting applies to this computer only. If it has never been changed, the checkbox is ticked (exchange over HTTP).
• Notes: the current mode is shown by the HTTPS/HTTP label on the start screen. After a proxy URL is saved, the POS forces HTTPS and the checkbox becomes unavailable until the settings window is reopened; on reopening it is shown unticked.

"Update program" button

• Where: Settings → "Account settings" → "Update program" («Обновить программу»).
• What happens: the POS resets its installed-version mark, starts the Paloma365 launcher (which downloads the current version) and closes immediately — there is no confirmation.
• Notes: requires the standard folder layout of the POS (the launcher sits one level above the POS program folder).

Creating a network account for other workplaces on the local network

• Where: Settings → "Account settings" → «Сетевой доступ:» (network access) → "Create network credential" («Создать сетевой аккаунт»).
• How to set up: press the button on the main computer of the outlet (the one holding the database). The POS creates a database account for access from other computers on the network and shows "IP: <address> Network credentials were created" («Сетевые учётные данные созданы»). Label hint: «При создании подключения, активируйте переключатель "Сетевые учётные данные"» (when creating the connection, turn on the "Network credentials" switch).
• Notes: the POS tries to open the database port in Windows Firewall itself. Without administrator rights a warning asks you to open the inbound port manually — otherwise the other workplaces will not connect.

Changing the database

• Where: Settings → "Account settings" → "Change the database" («Сменить базу данных»).
• How to do it: press the button and confirm the warning «Внимание!!! Перед выполнением операции убедитесь, что все счета выгружены и смена закрыта. Продолжить?» (Attention! Make sure all bills are uploaded and the shift is closed. Continue?). The POS unlinks from the current local database (it is kept as a backup copy), starts the launcher so you can choose a database again, and closes.
• Notes: if a sync is running, the operation is refused with "Wait till the end of sync..." («Дождитесь окончания синхронизации...»). Upload all bills and close the shift first.

Changing the account: full reset of the POS binding

• Where: Settings → "Account settings" → "Change account" («Сменить аккаунт»).
• How to do it: press the button and confirm the same warning («Внимание!!! … Продолжить?»).
• What happens: all local POS settings on this computer are deleted, the local database is kept as a backup copy, and the POS closes. Then start the POS again and register it.
• Notes: while a sync is running the operation is refused with "Wait till the end of sync...".

Proxy address of the cloud server

• Where: Settings → "Account settings" → «Прокси url» (proxy URL) drop-down → "Save the URL address" («Сохранить Прокси URL»).
• How to set up: pick a value (empty, https://online.paloma365.com, https://kzonline.paloma365.com, https://alfafront.paloma365.com) or type your own and press the save button. The POS ends the cloud session, forces HTTPS and shows "URL-address was saved!" («Прокси URL был сохранен!»). Applies to this computer only.
• Notes: the address list is refreshed to the current one each time the window opens. An empty value restores the standard address. Any protocol typed in the address is dropped — https:// is always used.

Viewing hotkeys per POS screen

• Where: Settings → "Hotkeys" («Горячие клавиши») tab → "Forms" («Формы») selector → "Function" («Функция») / "Key" («Клавиша») table.
• How to use: choose a screen — «Форма "Режим продаж"» (sales mode), «Форма "Оплата"» (payment), «Форма "Кассир"» (cashier), «Форма "Официант"» (waiter), «Форма "Выбор клиентов"» (client selection), «Форма "Выбор сотрудников"» (employee selection), «Форма "Тарификтор"» (tariff mode), «Форма "Выбор кассы"» (cash desk selection), «Форма "Официант упрощ."» (simplified waiter), «Форма "Выбор столика"» (table selection). The table lists that screen's actions and assigned keys.
• Notes: bindings are stored in the POS database; workplaces sharing one database over the network share the bindings. The spelling «Тарификтор» is as it appears in the program.

Reassigning a hotkey

• Where: Settings → "Hotkeys" → select an action row in the table → press the new key on the keyboard.
• How it works: the POS asks "Replace key "…" to key "…", for action "…"" («Заменить клавишу "…" на клавишу "…", для действия "…"») and changes the binding after confirmation. If the key is already used on that screen: «Клавиша "…" уже используется для действия "…"» (key is already used for action …).
• Allowed keys: F1–F24, Enter, Esc, Tab, Backspace, Shift, Ctrl, Alt, Space, Insert, Delete, Home, End, PageUp, PageDown, NumLock, ScrollLock and other service keys. Letters, digits and arrow keys are not accepted.
• Limitation: on the «Выбор кассы», «Официант упрощ.» and «Выбор столика» screens reassignment does not work in the current version — pressing a key shows neither a question nor a change. Those screens keep their current bindings; the standard set can be restored with the «По умолчанию» button.

Resetting hotkeys to the standard set

• Where: Settings → "Hotkeys" → "By default" («По умолчанию») → confirm «Установить значения по умолчанию?» (set default values?).
• What happens: all bindings on all screens are replaced with the standard set.
• Standard set:
  • Sales mode — Enter pay, Esc exit, Home repeat, Del delete, Ins note, F2 select client manually, F6 select client by code, F3 search by name, F4 search by barcode, F5 reset search, Shift select from list, F7 change quantity;
  • Payment — Enter pay by amount, Esc cancel;
  • Cashier — Enter pay, Esc exit, Ins open shift, Del close shift, F2 view bill;
  • Simplified waiter — Ins new bill, F3 view, Esc exit;
  • Waiter — Ins new bill, F3 view;
  • Client, cash desk and table selection — Enter select, Esc close;
  • Employee selection — Enter select, Esc exit;
  • Tariff mode — Enter start.

POS action journal on the "Logs" tab

• Where: Settings → "Logs" («Логи») tab → «На дату:» (date), "Log type:" («Тип лога:»), "Search:" («Поиск:») with an on-screen keyboard button and a clear button → table of entries.
• How to use: today's date is filled in when the tab opens; entries are sorted newest first. Log types: Система, Создание, Изменение, Просмотр, Отказ, Удаление позиции в счете, Разблокировка счета, Оплата счета, Печать счета на оплату, Печать подзаказника, Начисленно баллов, Снято баллов, Печать счета об оплате, Открытие смены, Закрытие смены, Вход в интерфейс, Выход из интерфеса, Ввод пароля, Удаление, Возврат, Регистрация чека, Смена сотрудника (system, creation, change, view, refusal, bill item deletion, bill unlock, bill payment, pre-bill print, sub-order print, points added/deducted, paid bill print, shift open/close, interface enter/exit, password entry, deletion, return, receipt registration, employee change).
• Search: shows entries containing the typed text. The text filter is applied while typing in "Search:"; changing the date or log type reloads the list without the text filter — edit the search text to filter again.
• Notes: the typos in type names («Начисленно», «интерфеса») are as they appear in the program.

Detailed sync and fiscal register log

• Where: Settings → "Logs" → "Save sync log" («Сохранять лог синхронизации») checkbox.
• How to enable: tick it — the POS starts writing details of cloud exchange and fiscal register operations to log files. Takes effect immediately, no restart. Off by default; applies to this computer only.

Banknote denominations — quick-amount buttons in the payment window

• Where: Settings → "Payment window" («Окно оплаты») tab → "Denominations of bills" («Значения номинала купюр») table («Значение» column) → navigator buttons «Добавить запись», «Удалить запись», «Редактировать запись», «Сохранить запись», «Отмена редактирования», «Обновить» (add, delete, edit, save, cancel editing, refresh).
• How to set up: add or edit rows with denominations and save. The list is stored in the POS database; the denomination buttons in the payment window are built from it when the payment window opens.

Payment type selected by default in the payment window

• Where: Settings → "Payment window" → "Default payment type" («Тип оплаты по умолчанию»).
• How to set up: choose "Cash" («Наличными»), "Via Card" («Картой»), "In debt" («В долг») or "Additional payment types" («Дополнительные виды оплаты») — saved immediately. Default is "Cash"; applies to this computer only.
• Notes: if "In debt" is selected but the debt payment type is not set up in the web dashboard, the payment window shows «Выбранный по умолчанию вид оплаты В ДОЛГ не настроен в личном кабинете, будет установлен вид оплаты: НАЛИЧНЫЕ!» (the default IN DEBT payment type is not set up in the dashboard, CASH will be used) and selects cash.

Default additional payment type in the "Other types..." list

• Where: Settings → "Payment window" → "Default payment type for additional payment types" («Тип оплаты по умолчанию для дополнительных видов»).
• How to set up: choose a type from the list. It is built from the payment types in the web dashboard, excluding the basic ones (cash, card, deposit, debt, SmartPlaza); "Smart POS Terminal" and "Senim" are added when those integrations are enabled. The last item "Other types..." («Другие виды...») means "not set" — the default. Applies to this computer only.
• Notes: with "Use payment type rules" ticked, only types allowed for this workplace are listed. If there are no additional types, the list is unavailable. The position in the list is remembered, so after the payment types directory changes the selection may shift — check it.

Payment type rules per workplace

• Where: Settings → "Payment window" → "Use payment type rules" («Использовать правила типов оплат») checkbox.
• How to enable: tick it (applies to this computer only). The rules themselves — which payment types are linked to the workplace — are set in the web dashboard and arrive with sync.
• What it affects: the list of payment types in the payment window, the cash/non-cash flag used for fiscalization, printing, and the payment type choice in bank terminal settings.

Prepayment larger than the bill amount

• Where: Settings → "Payment window" → "Allow pre-payment sum more than receipt sum" («Разрешить предоплату больше чем сумма чека»).
• How it works: without it, a prepayment that covers the whole bill is refused with "You can fully pay the bill with entered amount!" («Введенной суммой можно оплатить счет!»). With it, such a prepayment is allowed, and in the "Waiter" and "Tariffs" interfaces the POS asks "Make prepayment?" («Внести предоплату?») when a new bill is saved. Applies to this computer only.

Deferred fiscalization

• Where: Settings → "Payment window" → «Отложенная фискализация» (deferred fiscalization) checkbox.
• How it works: the payment window gets a «Отложенная фискализация» panel with a switch — fiscalize the bill now or later. The "Cashier" screen gets a "Fiscalization" («Фискализация») button and a fiscalization filter to fiscalize deferred bills.
• Closing the shift: while the shift still has unfiscalized bills it cannot be closed — the POS shows «В текущей смене есть счета с отложенной фискализацией. После закрытия смены их уже нельзя будет фискализировать! Необходимо выполнить фискализацию счетов.» (the shift has deferred-fiscalization bills; after closing they can no longer be fiscalized; fiscalize them first).

Changing the POS settings password

• Where: Settings → "Settings password" («Пароль для настроек») tab → «Введите новый пароль для настроек:» field (tapping it opens the on-screen keyboard «Введите новый пароль») → "Save" («Сохранить»).
• How to set up: enter the new password and press "Save" — "Password was successfully changed!" («Пароль был успешно изменен!») appears. An empty password is not saved. The password is stored on this computer.

Remote access password and the "Support" window

• Where: Settings → "Remote access" («Удаленный доступ») tab → «Введите пароль для удаленного доступа:» field (on-screen keyboard «Установите пароль») → "Save".
• How to set up: set a password and press "Save" — "Password was successfully set!" («Пароль был успешно установлен!») appears. Stored on this computer; an empty password is not saved.
• What changes: the "Support" («Поддержка») window (start screen → menu → "Support", also available from the login screen) gets a "Remote access" button. After entering the password («Введите пароль удаленного доступа») the buttons «TeamViewerQS (Тимвивер)», «AnyDesk (Энидеск)» and «Supremo (Супремо)» appear.
• Notes: with no password set, the "Support" window has no "Remote access" button — remote access programs can then be started only from the POS settings.

Starting TeamViewer QuickSupport for remote help

• Where: Settings → "Remote access" → «TeamViewerQS (Тимвивер)».
• How it works: if the program is already in the POS folder, it starts. Otherwise «Происходит загрузка TeamViewerQS.exe. Подождите.» (downloading TeamViewerQS.exe, please wait) appears, the program is downloaded from the Paloma365 file server and started.
• Notes: downloading needs internet access. The same button is in the "Support" window after entering the remote access password.

Starting Supremo for remote help

• Where: Settings → "Remote access" → «Supremo (Супремо)».
• How it works: like TeamViewer: starts from the POS folder or is downloaded from the Paloma365 file server and started.

Starting AnyDesk for remote help

• Where: Settings → "Remote access" → «AnyDesk (Энидеск)».
• How it works: starts AnyDesk from the POS folder or downloads it from the Paloma365 file server and starts it.

Support contacts in the POS settings

• Where: Settings → "Remote access" → text box on the right.
• What it shows: two ways to contact support — the chat in the web dashboard (bottom-right corner after signing in) and phone numbers for Kazakhstan, Russia, Kyrgyzstan and Ukraine; below them the websites paloma365.ru, paloma365.kz, paloma365.com.
• Notes: the POS gets the phone numbers from the cloud; if none are available, built-in numbers are shown. The same text is in the "Support" window on the start screen.

Enabling delivery requests on the POS ("Delivery request")

• Where: Settings → "Delivery settings" («Настройка доставки») tab → "Delivery request" («Заявка на доставку») checkbox.
• How to enable: tick it — the POS connects to the cloud request server right away; unticking disconnects it.
• What works while it is on: checking for new requests every 5 seconds, pop-up notifications about new and cancelled requests, automatic actions on requests (sticker printing, auto-cancel, auto-close, automatic processing of prepaid requests), and passing bill statuses back to the request.
• Notes: if it is off, the classic request list reminds you: «Для корректной работы режима "Доставка", необходимо в настройках включить параметр "Заявка на доставку"» (for the "Delivery" mode to work, enable "Delivery request" in the settings).

Showing requests from all outlets in the request list

• Where: Settings → "Delivery settings" → "Display all the orders in a list" («Отображать все заказы в списке»).
• How it works: the classic request list shows requests of all outlets of the account, not only your own. It has no effect in the new delivery interface.

Default cooking time for requests

• Where: Settings → "Delivery settings" → "Cooking time by default" («Время приготовления по умолчанию»).
• How to set up: change the number with the arrows (3 to 10000 minutes, default 5); saved immediately. The value is used for new requests and pre-fills the cooking-time prompt.

"Create bill" and "Print" buttons on the request card

• Where: Settings → "Delivery settings" → "Display buttons: create order, print" («Отображать кнопки: создать счет, распечатать»).
• How it works: the card of a new request of your outlet gets the «Создать счет» (create bill) and «Распечатать» (print) buttons. The card opens from the classic request list and, in the new delivery interface, via the request details view.
• Notes: for prepaid requests the «Изменить» (edit) button is shown only if «Разрешать изменять оплаченный заказ (если он еще не был принят оператором)» is also ticked.

Automatic sticker printing for each new request

• Where: Settings → "Delivery settings" → "Print sticker for new orders" («Печатать стикер о новой заявке»).
• How it works: when a new request for your outlet is detected (checked every 5 seconds), the POS prints a sticker using the request sticker print form. If another print job is running at that moment, the sticker is printed on the next check.

Custom notification sound

• Where: Settings → "Delivery settings" → "Sound notification" («Пользовательский звук уведомлений»).
• How it works: on by default. The POS plays mp3 files from the sound subfolder of the POS folder (beep_1.mp3, beep_2.mp3, etc.); if the file is missing or the checkbox is off, the standard system beep sounds.
• Notes: the sound is used not only for requests — for example, for the new-dishes signal in the "Cook" interface.

Automatic printing when a request is accepted

• Where: Settings → "Delivery settings" → «Авт. печатать оплаченный заказ (rahmet, tuvis)» (auto-print paid order).
• How it works: in the new delivery interface, when a new request is accepted (including from the extended request window), the created bill is printed automatically.
• Together with auto-close: if both this and «Авт. закрывать оплаченный заказ (rahmet, tuvis, tester)» are ticked and a shift is open, prepaid Rahmet requests are processed fully automatically.

Automatic closing of prepaid request bills

• Where: Settings → "Delivery settings" → «Авт. закрывать оплаченный заказ (rahmet, tuvis, tester)» (auto-close paid order).
• How it works: the bill for a request paid in advance is closed (paid) automatically. Fully automatic processing of prepaid requests also needs the auto-print checkbox.
• Notes: background automatic processing works only while a shift is open.

Cooking-time prompt when accepting a request

• Where: Settings → "Delivery settings" → «Запрашивать время приготовления (tuvis)» (ask for cooking time).
• How it works: when a request is accepted in the new delivery interface (or from the extended request window), the POS shows a window with a time field pre-filled with "Cooking time by default". The prompt appears for prepaid requests and for Tuvis requests.

Automatic cancellation of requests not accepted within 30 minutes

• Where: Settings → "Delivery settings" → "Auto-cancel unaccepted orders" («Автоматически отменять не принятый заказ»).
• How it works: new requests of your outlet that have not changed for 30 minutes are automatically set to "cancelled" (test requests excluded).
• Notes: the 30-minute threshold is fixed and cannot be changed.

New delivery interface

• Where: Settings → "Delivery settings" → "New delivery interface" («Новый интерфейс доставки»).
• How it works: entering the «Заявки» (requests) interface opens the new table-style request screen instead of the classic list.
• Notes: some delivery settings work in only one interface: "Display all the orders in a list" — classic list only; "Extended request window" and the cooking-time prompt — new interface only.

Extended request window in the new delivery interface

• Where: Settings → "Delivery settings" → "Extended request window" («Расширенное окно заявки»).
• How it works: new delivery interface only — tapping a new request opens a detailed request window instead of accepting it quickly.

Automatic closing of prepaid requests after a set time

• Where: Settings → "Delivery settings" → "Close paid request after (min)" («Закрывать оплаченную заявку через (мин)») and the number field next to it.
• How to set up: tick it — the interval field becomes available (arrows, 3 to 10000 minutes; the window shows 60 by default).
• How it works: accepted prepaid requests of your outlet are closed automatically once at least the set interval has passed since their last change.

Editing a prepaid request before the operator accepts it

• Where: Settings → "Delivery settings" → «Разрешать изменять оплаченный заказ (если он еще не был принят оператором)» (allow editing a paid order until accepted by an operator).
• How it works: on the card of a prepaid request the «Изменить» (edit) button and item editing stay available.
• Notes: works only together with "Display buttons: create order, print".