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Kitchen: chef screen, dish readiness, guest order board and kitchen printing — Paloma365 Classic (Windows POS) ​

This article covers the kitchen features of Paloma365 Classic, the POS application for Windows: the chef screen and its settings, the "Ready orders" («Готовые блюда») window, dish statuses for waiters, the guest order board ("НОВЫЕ / ГОТОВЫЕ"), the customer display, and printing sub-orders and refusal tickets to the kitchen.

The "Chef" interface: what the chef screen shows ​

  • Where: start screen → employee code → the «Повар» (Chef) interface.
  • What you see: a table of dishes with the columns «Счет» (Order), «Стол» (Table), «Блюдо» (Dish), «Оф. (сот.)» (Waiter/employee), «Кол» (Qty), «Заказ поступил» (Order received), «Прошло» (Elapsed) and «Норма» (Standard time). The dish name is followed by the dish note or the contents of a combo set. The header shows "Employee" («Сотрудник») with the name, plus the current time and date.
  • How to enable: the Chef interface is assigned to the employee in the Paloma365 web dashboard.
  • What gets into the queue: only items whose product has a printer division (kitchen station) set, with quantity above zero; modifiers only if they have a note. By default the current shift is shown (unless «Фильтр часов:» is used).
  • Notes: the chef screen window cannot be moved or resized. «Норма» is the cooking time from the product card (minutes).

Stage tabs on the chef screen ​

  • Where: chef screen → top panel: «Новые заказы» (New orders), «Готовятся» (In progress), «Завершенные» (Completed), «Отданные» (Served) and the "Update" («Обновить») button.
  • Setup: «Готовятся» and «Завершенные» are visible only when "Use cooking statuses" («Использовать статусы приготовления») is ticked (Settings → "Chef and cooking" («Повар и готовка блюд»)). Without it only «Новые заказы» and «Отданные» are available.
  • Notes: the «Отданные» tab shows at most the last 50 items.

Moving a dish to the next stage ​

  • Where: chef screen → double-click the dish row.
  • With cooking statuses: the POS asks «Переместить "…" в следующую стадию?» (Move "…" to the next stage?) and the dish moves one stage: New → In progress → Completed → Served.
  • Without statuses: the question is «Приготовить "…"?» (Cook "…"?) and the dish goes straight to «Отданные».
  • Notes: double-clicking on the «Отданные» tab does nothing. The confirmation closes by itself after 5 seconds. On a database error you see «Ошибка при запросе на перенос блюда в следующую стадию...» (without statuses — «Ошибка при запросе на готовку блюда...»). The guest board is refreshed immediately after a double-click only in status mode.

"Cook all dishes in the order" / "Serve all dishes in the order" button ​

  • Where: chef screen → bottom panel. On «Новые заказы» and «Готовятся» the button reads «Приготовить все блюда в счете» (Cook all dishes in the order), on «Завершенные» — «Отдать все блюда в счете» (Serve all dishes in the order); on «Отданные» it is hidden.
  • How to use: select any row of the order and press the button; the POS asks «Подверждаете перемещение статуса?» (Confirm the status change?), which closes by itself after 5 seconds. From «Новые заказы» and «Готовятся» all dishes of the order move to «Завершенные», from «Завершенные» — to «Отданные».
  • Notes: it applies to all dishes of the order in the current shift, regardless of the selected stations. Important: if "Use cooking statuses" is off, the button on «Новые заказы» still moves dishes to «Завершенные» — that tab is hidden, so the dishes disappear from view (they do not reach «Отданные»). The guest board is refreshed immediately after the press.

Filtering the chef screen by kitchen stations (divisions) ​

  • Where: Settings → "Chef and cooking" tab → list of divisions with checkboxes.
  • Setup: tick the needed divisions; the choice is saved on this POS only. If none is ticked, all stations are shown.
  • Notes: the station list is hidden on the chef screen itself — you can only choose in the settings. The filter also applies to the new-dish check and the sound signal. Divisions are matched by name, so stations with identical names are not told apart. If "Individual settings of divisions for each chef" («Персональные настройки подразделений для каждого повара») is ticked on this tab, the station selection may not apply on the chef screen — contact support if the filter misbehaves.

"Hours filter" — dishes from the last N hours ​

  • Where: chef screen → right panel → «Фильтр часов:» (Hours filter) → number field, on-screen keyboard button and reset button.
  • Setup: enter the number of hours (0 = off, the current shift is shown). The value is saved in the POS settings and restored the next time the screen opens. Pressing Enter in the field also applies the filter.
  • Notes: with a value above zero the "current shift" condition is dropped — dishes from any shift within the last N hours are shown. Only whole numbers are accepted.

Red highlighting of overdue dishes on the chef screen ​

  • Where: chef screen → «Прошло» (Elapsed) and «Норма» (Standard time) columns.
  • How it works: the row turns red when the elapsed time reaches the cooking standard. The standard comes from the product card in the web dashboard ("Cooking time" field, minutes). If it is not set, the row is not highlighted.
  • Notes: "Color gradation" («Цветовая градация») does not affect the chef screen — overdue highlighting always works there. On the «Отданные» tab the «Прошло» column is empty. «Прошло» updates continuously using the POS clock.

Sorting the chef queue ​

  • Where: chef screen → click any column header; a second click reverses the direction, and an arrow appears in the header.
  • Notes: by default the list is sorted by order creation time, newest first. The chosen sort order is kept until the program is restarted (after reopening the screen the header arrow is not shown, but the order stays the same).

Auto-refresh of the chef queue and the sound signal ​

  • Where: Settings → "Chef and cooking" → "Systemic control" («Системное управление») section → "List auto-update" («Авто обновление списка»).
  • How it works: the option is on by default and applies to all POS terminals of the venue. The chef screen refreshes every 20 seconds; when new dishes arrive it switches to «Новые заказы», and any queue change (new dishes, refusals, a stage change from another POS) plays a signal.
  • Notes: the sound depends on Settings → "Delivery settings" («Настройка доставки») → "Sound notification" («Пользовательский звук уведомлений», on by default): with it the program's own sound plays, without it — the standard Windows sound. The "Ready orders" window refreshes every 60 seconds and without sound.

"Update" button and navigation in the chef queue ​

  • Where: chef screen → "Update" («Обновить», top panel); "Up" («Вверх»), "Down" («Вниз»), "To the beginning" («В начало»), «В конец» (To the end) on the bottom panel.
  • Notes: the navigation buttons are handy on a touch screen without a mouse; the selected row is kept during auto-refresh.

Exit password on the chef screen ​

  • Where: chef screen → "Exit" («Выход») button (or Alt+F4) → password prompt for "Exit".
  • Setup: the exit password is set for the outlet in the web dashboard. If it is not set, the screen closes without asking.
  • Notes: a wrong password shows "Wrong password!" («Неверный пароль!») and the screen stays open. The password is asked on any closing of the screen — including when the chef screen was opened from the POS with "Food readiness status" («Готовность блюд») or "Order status" («Статус заказов»). When closing with Alt+F4 the prompt may appear twice.

Quick interface switch from the chef screen ​

  • Where: chef screen → top-left corner → icon button next to "Employee".
  • How it works: the screen closes and the POS again offers to choose an interface for the same employee.
  • How to disable: Settings → "Program appearance" («Вид программы») → "Disable interface switch menu" («Отключить меню смены интерфейса»); applies to all POS terminals.
  • Notes: closing still goes through the exit password check if one is set.

Font of the chef screen table ​

  • Where: Settings → "Program appearance" tab → "Warehouse display" («Отображение склада») section → "Font of receipt content" («Шрифт табличной части») button.
  • Setup: choose the font and size in the standard Windows dialog; they apply to the headers and rows of the chef screen table.
  • Notes: this setting is shared with the warehouse document and request tables.

"Ready orders" window for waiters and the pass ​

  • Where: Settings → "Chef and cooking" → "Systemic control" → "Information about the readiness of meals" («Информация о готовности блюд»); then on the start screen "MENU" → "Ready orders" («Готовые блюда»).
  • How to enable: the option applies to this POS only; the "Ready orders" item appears right after the settings window is closed.
  • What's in the window: on the left a list «СЧЕТ № …» (ORDER No. …) with the employee and table; on the right the dishes of the selected order — columns «Блюдо» (Dish), «Кол» (Qty), «Зак» (Ordered), «Отк» (Refused), «Прошло м.» (Elapsed, min), «Норма м.» (Standard, min); below them the «Примечание к блюду» (Dish note) field. "Up"/"Down" buttons for both lists, "Update", "Exit". Dish stages can only be viewed here, not changed.
  • Notes: the tabs «Новые заказы», «Готовятся», «Завершенные», «Полученные» (Received) are shown only with "Use cooking statuses" on; without it the lists stay empty, so the window is useful only together with statuses. The window opens and closes without a password. The station filter does not apply to it.

Dish statuses ("Not ready", "Cooking", "Ready") in the waiter's order list ​

  • Where: Settings → "Chef and cooking" → "Systemic control" → «Расширенные данные по блюдам в интерфейсе официанта (с интерфейсом "Повар")» (Extended dish data in the waiter interface, with the Chef interface); then the «Официант» (Waiter) interface in list mode (without a floor plan) → "Extended mode" («Расширенный режим»).
  • How to enable: the settings option applies to this POS, "Extended mode" — to all POS terminals.
  • What it looks like: next to each kitchen dish in the order contents a coloured status appears: «Не готово» (Not ready, red) — the chef has not started, «Готовится» (Cooking, pink), «Готово» (Ready, green) — the dish is at the «Завершенные» stage.
  • Notes: served dishes and dishes without a division have no status.

The "Use cooking statuses" setting ​

  • Where: Settings → "Chef and cooking" → "Systemic control" → "Use cooking statuses" («Использовать статусы приготовления»).
  • How it works: off by default; applies to all POS terminals of the venue. With it the chef screen and the "Ready orders" window use the full cycle New → In progress → Completed → Served; without it the chef screen works in the simplified «Новые заказы» → «Отданные» mode.
  • Notes: it affects the double-click, the «Приготовить все блюда в счете» button and the guest board: without statuses an order stays in the «НОВЫЕ» (NEW) column until its dishes are served.

The "Display orders only from Sales mode" setting ​

  • Where: Settings → "Chef and cooking" → "Systemic control" → "Display orders only from Sales mode" («Отображать заказы только из "Режима продаж"»).
  • How it works: off by default, applies to all POS terminals. When on, the chef screen, the "Ready orders" window and the guest board show only closed (paid) orders — useful when orders are rung up in «Режим продаж» (Sales mode) and the order closes right at payment.
  • Notes: when off, the chef screen and "Ready orders" show both open and closed orders of the shift, while the guest board shows only open ones.

"Color gradation" in the "Ready orders" window ​

  • Where: Settings → "Chef and cooking" → "Systemic control" → "Color gradation" («Цветовая градация»).
  • How it works: off by default, applies to all POS terminals. Dish rows are coloured: light with grey text — 5 minutes or less left to the standard time; red — the standard time is exceeded; grey — no cooking time set for the product. The «Отк» (Refused) cell with the refused quantity is shown in black.
  • Notes: on the «Завершенные» and «Полученные» tabs rows are always grey. The option does not affect the chef screen — overdue highlighting always works there.

Guest order status board ("NEW" / "READY") ​

  • Where: Settings → "Chef and cooking" tab → "Display order statuses on the screen" («Вывод статусов заказов на экран») → "Save" («Сохранить»).
  • How to enable: tick the option and press "Save" — the POS starts the board's network server on the port from the "Port" («Порт») field (default 8081); on later POS starts the server comes up by itself. Then open the board page supplied with the program in a browser on any computer or TV. The setting is shared by the venue.
  • How it works: an order's status on the board is the earliest stage of its kitchen dishes: «НОВЫЕ» (NEW) — some dishes are New or In progress; «ГОТОВЫЕ» (READY) — all dishes are Completed; orders where everything is served disappear. Only orders of the current shift are included.
  • Notes: if the server cannot start (for example, the port is busy), the option switches itself off. Enabling the board also shows the "Food readiness status" and "Order status" buttons on the sales screens.

Order board port ​

  • Where: Settings → "Chef and cooking" → "Port" field → "Save".
  • Setup: 8081 by default; press "Save" after changing it. The same port is entered in the board page settings.
  • Notes: the POS reads the port once, when the server first starts after the program launches — restart the POS after changing the port.

Board text mask: order number, customer name, phone, table ​

  • Where: Settings → "Chef and cooking" → "Mask" («Маска») field and the buttons «Номер счета <ORDERNO>» (Order number), «Имя клиента <CLNAME>» (Customer name), «Телефон <CLPHONE>» (Phone), «Стол <OBJECT>» (Table) → "Save".
  • Setup: "<ORDERNO>" by default. The buttons append a placeholder to the end of the field; save with "Save".
  • Notes: the name and phone are filled in only if a customer is attached to the order, the table — if a table is attached; otherwise the placeholder stays in the text as is. The standard board page pads the text with leading zeros to three characters (for example, "007").

Board page "NEW / READY" for a monitor or TV ​

  • Where: the board page is supplied with the program and opens in a browser; its settings file lists the number of connected POS terminals and each one's address as "IP:port" (by default — the POS on the same computer, port 8081).
  • How it works: the status line at the bottom shows «Жду...» (Waiting...) until connected, then «<address> - Сокет открыт» (socket open) or «<address> - Сокет закрыт» (socket closed); when the connection drops the page tries to reconnect by itself.
  • Notes: orders at the In progress stage are shown in the «НОВЫЕ» column. With several POS terminals each one clears the board on its own event and sends its own list, so the columns may be overwritten by the last POS that sent data. The page shows a logo and «Автоматизация бизнеса по всему миру» (Business automation worldwide); the background and logo can be replaced with your own images. Support can help set up the page.

"Food readiness status" button in sales mode ​

  • Where: «Режим продаж» (Sales mode), "Salon" («Салон»), "Courier" («Курьер») interfaces → order button panel → "Food readiness status" («Готовность блюд»). It opens the chef screen right from the POS.
  • How to enable: the button is visible only when "Display order statuses on the screen" is on.
  • Notes: with the board enabled, the "Turnstile" («Турникет») button in the same place is hidden (it is shown only when the board is off). Closing the chef screen goes through the exit password check.

"Order status" button for waiters, hall managers and tariff screens ​

  • Where: «Официант» (Waiter), «Администратор зала» (Hall manager), «Тарификаторы» (Tariffs) interfaces → order window → "Order status" («Статус заказов»).
  • How to enable: the button is visible only when "Display order statuses on the screen" is on.
  • Notes: the button opens the chef screen with dish stages. Closing goes through the exit password check if one is set.

When the guest board is refreshed ​

  • How it works: with "Display order statuses on the screen" on, the POS resends the full order list to all connected browsers on order payment, on printing an order and on saving it with "Go back" («Назад») in the «Официант» (Waiter) interface, on a dish stage change on the chef screen, and when a new browser connects.
  • Notes: the refresh on printing and saving is sent only from the Waiter interface. A double-click on the chef screen without statuses does not refresh the board. If an order is changed on another POS, the board refreshes on the next event on the POS it is connected to.

Customer display (Shtrih-M display driver) ​

  • Where: Settings → "Equipment" («Оборудование») → "Customer's display" («Дисплей покупателя») → "Use customer's display" («Использовать дисплей покупателя»).
  • How to enable: install the Shtrih-M customer display driver and set its port there; tick the option (applies to this POS). The display has 2 lines of 20 characters.
  • What it shows: when a dish is added — its name and "qty x price = sum"; "Sum to pay" («Сумма к оплате»); after payment — "Amount collected" («Внесено») and "Change" («Сдача»). Works on the sales screen and on the «Касса» (Cashbox) screen.
  • Notes: on the sales screen the display returns to the default text 10 seconds after showing the amount collected and change. Driver errors do not stop the POS.

Customer display idle text ​

  • Where: Settings → "Equipment" → "Customer's display" → «Верхняя строка:» (Top line) and «Нижняя строка:» (Bottom line) → "Save".
  • Setup: enter the texts and press "Save" — the text is sent to the display immediately and saved on this POS. The first 20 characters of each line are shown. The text appears when sales mode opens and after payment.
  • Notes: "Save" also serves as a connection test. Works only with the Shtrih-M display; this text is not shown on the T610.

T610 customer display (COM port) ​

  • Where: Settings → "Equipment" → "Customer's display" → "Use the customer's display T610" → "Select the COM port to which the device is connected" list → "Send" («Отправить», test).
  • How to enable: tick the option and choose the COM port. "Send" puts the word TEST on the display, and the POS reports "Message sent" («Сообщение отправлено») or "Failed to send a message on a display" («Не удалось отправить сообщение на экран»). Port speed is 2400.
  • What it shows: numbers only — the order total in sales mode (on every order change), the amount to pay and change on the «Касса» screen; "0" is sent when sales mode closes. Dish names are not shown.
  • Notes: the T610 can be used together with the Shtrih-M display.

Sub-order (kitchen/bar ticket) printing by station ​

  • Where: «Официант» / «Администратор зала» interface → order → "Go back" («Назад», save) or "Print receipt" («Печать счета»).
  • How to enable: in the web dashboard turn on "Печать подзаказника в кафе" (sub-order printing in café mode) for the outlet; create printers ("System name" = the printer name in Windows) and printer divisions linked to a printer; set the division in the product card. The POS receives everything on sync.
  • How it works: each printer gets one ticket; inside it dishes are grouped by division. The ticket shows the order number, date, employee, table, dishes with quantities and notes in brackets; combo components are printed with the combo name in brackets, the combo itself is not printed as a line.
  • Notes: only items not yet printed are printed, so on a follow-up order only the new dishes go to the kitchen. If a printer has several system names separated by ";" in the dashboard, the ticket prints on each. Printing is recorded in the POS journal. On an error you see "Error occured while printing sub-orderrefusal, warn your cook!" («Произошла ошибка при печати подзаказника\отказника, предупредите повара!»).

Order note and delivery order type on the kitchen ticket ​

  • Where: «Официант» interface → order window → "Order note" («Примечание к счету»); for delivery orders — automatically.
  • How it works: the order note is printed on the ticket if it is filled in and the sub-order template has a note field. For orders created from a delivery request, the line "Order type: Pickup" («Тип заказа: Самовывоз») or "Order type: Delivery" («Тип заказа: Доставка») is added to the note.
  • Notes: line breaks in the note are kept. An error in this block does not stop the ticket from printing.

Sub-order printing on payment in Sales mode, Salon and Courier ​

  • Where: «Режим продаж», "Salon", "Courier" interfaces → "Pay" («Оплата») → payment confirmation.
  • How to enable: in the web dashboard, the outlet flag "Печать подзаказника в режиме продаж" (sub-order printing in sales mode); the POS receives it on sync.
  • Notes: the sub-order is printed after the payment has been saved. If it fails, the POS shows an error window titled «Произошла ошибка при оплате!» (an error occurred during payment) with the text "Order was saved, but failed to print the sub-order!" («Счет был сохранен, но произошла ошибка при печати подзаказника!») — the order is already saved, only the following steps (such as printing the receipt) are skipped. Tell the kitchen about the order.

Refusal ticket to the kitchen when a dish is cancelled ​

  • Where: «Официант» interface → order → refuse a dish that was already sent.
  • How it works: with sub-order printing enabled in the dashboard, a refusal ticket with a negative quantity is printed on the dish's division printer. If the dashboard's "Notes" reference contains general notes, the POS offers to pick one as the refusal reason.
  • Notes: if the refusal went through but the ticket did not print, the POS shows "Refusal occurred, but receipt was not printed. Warn your cook!" («Отказ произошел, но не распечатался чек, предупредите повара!»). The refusal ticket has its own print form (with a 58 mm variant). With Settings → "Receipts and reports" («Чеки и Отчеты») → "Print a note to the meal on prebill/bill" («Печатать примечание к блюду в счете на\об оплате») ticked, the dish note is printed after the name, separated by " - ".

Backup printer for kitchen tickets ​

  • Where: Settings → "Receipts and reports" tab → "Printer for printing sub-orders" («Принтер для печати подзаказников»).
  • How it works: the POS first prints to the division printer from the dashboard; if that name is not found in Windows, it tries the same name without the network part "\computer"; only if that also fails does it print to the printer chosen here. If no backup printer is chosen or it is unavailable, the Windows default printer is used.
  • Notes: the choice is saved immediately.

Checking printer names for station printing ​

  • Where: Settings → "Receipts and reports" → "Refresh printers list" («Обновить список принтеров») → a field with "System printers list:" and "Database printers list:".
  • How to use: press the button — the field lists the Windows printer names and "name":"system name" pairs from the dashboard. The system name in the dashboard must match the printer name in Windows.
  • Notes: letter case is ignored when comparing, but spaces and other characters must match exactly. The button also refreshes the printer drop-downs on the tab.

Number of sub-order copies ​

  • Where: Settings → "Receipts and reports" → «Количество печатаемы чеков/подзаказников» (Number of printed receipts/sub-orders) section → "Sub-orders" («Подзаказники») → field (on-screen keyboard button "Enter quantity").
  • Setup: enter the number of copies (0 is replaced with 1 automatically) — for example, one ticket for the chef and one for the waiter.
  • Notes: does not apply when printing through the fiscal register as a plain printer.

"Sub-order" ticket template and 58 mm paper ​

  • Where: Settings → "Receipts and reports" → "Editing printable templates" («Редактирование шаблонов печатных форм») → "Sub-order" («Подзаказник») button; "Use 58mm paper" («Использовать 58мм бумагу») is in the "Systemic control" section.
  • How it works: the button opens the sub-order template editor (with "Use 58mm paper" on — the narrow template variant, if present); the settings window closes. The 58 mm option applies to this POS and switches the sub-order and refusal templates to the narrow ones.
  • Notes: the editor needs the report editor module installed; without it the button opens nothing. If the template file is missing, printing fails with «Печатная форма недоступна: …» (Print form unavailable). There is no separate button for the refusal template.

Customer name instead of employee name on the kitchen ticket ​

  • Where: Settings → "Receipts and reports" → "Additional data" («Дополнительные данные») → «На подзаказнике печатать вместо сотрудника имя клиента» (Print the customer name instead of the employee on the sub-order).
  • How it works: applies to this POS; the field label on the ticket changes to "Customer:" («Клиент:»).
  • Notes: handy for delivery and pickup. If no customer is attached to the order, the field is empty.

Product article numbers on the kitchen ticket ​

  • Where: Settings → "Receipts and reports" → "Additional data" → "Print articles on sub-order" («Печать артикулов в подзаказнике»).
  • How it works: " арт.: <article>" is appended to the dish name if the article is filled in the product card in the web dashboard.
  • Notes: also applies to the refusal ticket.

Guest count on the kitchen ticket ​

  • Where: Settings → "Receipts and reports" → "Additional data" → "Print guest amount on receipts" («Печатать количество гостей в чеках»).
  • How it works: applies to this POS; the guest count is printed if the sub-order template has fields for it (the standard template does). The same option also affects the pre-bill.

Printing the kitchen ticket on an ATOL fiscal register ​

  • Where: Settings → "Receipts and reports" → "Systemic control" → "Use fiscal register as a printer (only ATOL driver)" («Использовать ФР как простой принтер (только АТОЛ драйвер)»).
  • How it works: the setting is shared by all POS terminals. The ticket is printed as text on the fiscal register: heading, division name, numbered list of dishes with quantities.
  • Notes: ATOL driver only. The split by station is kept, but everything prints on one fiscal register; the template and the number of copies are not used.
  • Where: Settings → "Receipts and reports" → "Systemic control" → "Print server for android" («Сервер печати для андроида»).
  • How to enable: tick it on the POS that should print. The POS checks the print queue every 5 seconds and prints sub-orders by the same station rules. The "Use Waiter app" («Мобильный официант») option (Settings → "General settings" («Общие настройки») → "Additional modules" («Дополнительные модули»)) turns it on automatically.
  • Notes: only one POS can be the print server: if another POS is assigned, the option is unavailable here. Besides sub-orders, the queue also prints refusal tickets, pre-bills and payment bills sent from the mobile waiter app.