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Hotkeys — Paloma365 Classic (Windows POS) ​

A reference for hotkeys in the Paloma365 Classic POS: where to see and how to reassign them, the default keys on the order screen, the payment window, the cashier screen, the waiter and rater screens, and the keys that are built into individual windows and cannot be reassigned.

Where to see the POS hotkeys for each screen ​

  • Where in the interface: Settings ("Settngs" / «Настройки») → "Paloma365 front-office settings" («Настройки Paloma365 - фронт офис») window → "Hotkeys" («Горячие клавиши») tab → "Forms" («Формы») switch → "Function" / "Key" («Функция» / «Клавиша») table.
  • Screens in "Forms": "Sales mode" form («Форма "Режим продаж"»), "Payment" form («Форма "Оплата"»), "Cashier" form («Форма "Кассир"»), "Waiter" form («Форма "Официант"»), "Customer choosing" form («Форма "Выбор клиентов"»), "Employee choosing" form («Форма "Выбор сотрудников"»), "Rate" form («Форма "Тарификтор"»), "Cash Register Selection" form («Форма "Выбор кассы"»), "Bill Selection" form («Форма "Официант упрощ."»), "Table Selection" form («Форма "Выбор столика"»). The "Sales mode" form is selected by default.
  • How it works: the table is refilled when you open the tab or switch forms. It is read-only.
  • Notes: "Cashier" is the list of bills in the «Кассир» (Cashier) and «Администратор зала» (Hall manager) interfaces; "Waiter" is the table map; "Bill Selection" is the waiter's bill list without a table map (also opened with the «Все счета» (All bills) button on the rater screen); "Rate" is the rater («Тарификатор») screen; "Sales mode" is the order screen. Action names are stored in the interface language active at the last reset to defaults.

How to reassign a hotkey on the POS ​

  • Where in the interface: Settings → "Hotkeys" tab → pick a screen in "Forms" → click the action row → press the new key → prompt "Replace key "…" to "…", for action "…"" («Заменить клавишу "…" на клавишу "…", для действия "…"») → "Yes" («Да»).
  • How it works: the change is saved immediately and applies without restarting the POS.
  • Where it runs: on the POS, in the settings of that workstation.
  • Notes: reassignment works for the "Sales mode", "Payment", "Cashier", "Waiter", "Customer choosing", "Employee choosing" and "Rate" forms. For "Cash Register Selection", "Bill Selection" and "Table Selection" the change is not saved — the default keys stay in effect there. While the "Hotkeys" tab is open and the table has rows, any suitable key pressed in the settings window is treated as a new assignment. Only the key itself counts; Ctrl/Alt/Shift combinations are not supported. You cannot add a new action or delete a row — only change the key of an existing action.

"Key is already in use for action" message ​

  • When it appears: during reassignment you pressed a key that is already assigned to another action on the same screen. The POS shows "Key "…" is already in use for action "…"" («Клавиша "…" уже используется для действия "…"») and does not replace it.
  • Notes: the check is per screen — the same key (for example ESC) is allowed on different screens. You get the same message if you press the key the selected row already has.

Which keys can be assigned as hotkeys ​

  • Allowed: Backspace, Tab, Clear, Enter, Shift, Ctrl, Alt, Pause, Caps Lock, Esc, Space, Page Up, Page Down, End, Home, Select, Print Screen, Execute, Ins, Del, Help, F1–F24, Num Lock, Scroll Lock.
  • Not allowed: letters, digits, arrows and numeric keypad keys — pressing them during assignment is ignored, and they do not work as hotkeys on working screens either.
  • Notes: modifier combinations (Ctrl+…, Alt+…) are not supported. On the order screen with a tile menu, anything pressed while holding Shift is ignored.

Resetting hotkeys with the "By default" button ​

  • Where in the interface: Settings → "Hotkeys" tab → "By default" («По умолчанию») button → prompt «Установить значения по умолчанию?» (Set default values?) → "Yes".
  • How it works: assignments are reset for all ten screens at once, not only the one selected in "Forms".
  • Notes: this prompt is always shown in Russian. Default set: order screen — ENTER, ESC, HOME, DEL, INS, F2–F7, SHIFT; payment — ENTER, ESC; selection windows — ENTER, ESC; cashier — ESC, ENTER, INS, DEL, F2; simplified waiter screen — ESC, INS, F3; table map — INS, F3; rater — ENTER.

Hotkeys disappeared after "Refresh the structure" ​

  • Where in the interface: Settings → "Sync" («Синхронизация») tab → "Refresh the structure" («Обновить структуру») button.
  • What happens: the button clears the hotkey list (and also triggers a database structure update and forced synchronization). The default set is restored on the next POS start, but your reassignments are lost.
  • Notes: until restart, assignable hotkeys do not work on any screen (only keys built into individual windows work, for example ESC on the table map). To restore the default set without restarting, press "By default" on the "Hotkeys" tab.

ENTER on the order screen — "Order payment" ​

  • Where in the interface: order screen («Режим продаж» (Sales mode), «Официант» (Waiter), "Salon" («Салон»), rater interfaces) → ENTER. Opens the payment window, like the "Pay" («Оплата») button.
  • How to configure: Settings → "Hotkeys" → "Sales mode" form → "Order payment" («Оплата счета») row.
  • Does not work: in the "Cashier", «Администратор зала» (Hall manager) and «Доставка» (Delivery) interfaces; if the "Pay" button is hidden; while printing; on an empty order — "Can not pay an empty bill" («Нельзя оплатить пустой счет»).
  • Notes: if the barcode field contains text, ENTER runs the barcode search instead of payment. In the Waiter, Hall manager and rater interfaces, on a printed (pre-check) unclosed order only "Exit" works — other hotkeys are blocked.

ESC on the order screen — "Exit" ​

  • Where in the interface: order screen → ESC. Closes the order screen like the "Exit" («Выход») button.
  • How to configure: Settings → "Hotkeys" → "Sales mode" form → "Exit" row.
  • Notes: this is the only hotkey that works in the Waiter, Hall manager and rater interfaces while the order is printed (pre-check) and not closed.

HOME on the order screen — "Retry" (+1 to the item) ​

  • Where in the interface: order screen → select an item → HOME. Increases the item quantity by 1.
  • How to configure: Settings → "Hotkeys" → "Sales mode" form → "Retry" («Повторить») row. If quantity prompting is enabled in the point settings, a weight entry opens for weighed items.
  • Does not work: in the "Cashier" and Hall manager interfaces; if the button is hidden; on an empty order — "Choose an item!" («Не выбрана позиция!»). Requires the right to change quantity.
  • Notes: not allowed for rate items, wristband items, modifiers and marked goods — the POS shows a message. HOME on the numeric keypad with Num Lock off types "7" instead.

DEL on the order screen — "Delete" an item or register a refusal ​

  • Where in the interface: order screen → select an item → DEL.
  • How to configure: Settings → "Hotkeys" → "Sales mode" form → "Delete" («Удалить») row.
  • How it works: an item not yet sent is deleted (requires the right to delete items); an item already sent is refused (requires the refusal right).
  • Does not work: in the "Cashier" interface; if the delete button is hidden; while the barcode field contains text. A modifier cannot be deleted — the POS shows a message.

INS on the order screen — item "Note" ​

  • Where in the interface: order screen → select an item → INS.
  • How to configure: Settings → "Hotkeys" → "Sales mode" form → "Note" («Примечание») row.
  • Does not work: in the "Cashier" and Hall manager interfaces; if the "Note" button is hidden; without the right to edit notes; on an empty order — "Choose an item!".
  • Notes: not allowed for items already sent, combo dishes, modifiers and marked goods — the POS shows a message. INS also works while the barcode field contains text.

F6 on the order screen — "Customer selection by card code" ​

  • Where in the interface: order screen → F6 → "Enter the customer code" («Введите код клиента») keypad → ENTER. The found customer is attached to the order.
  • How to configure: Settings → "Hotkeys" → "Sales mode" form → "Customer selection by card code" («Выбор клиента по коду карты») row.
  • Does not work: in the "Cashier" interface; for a printed or closed order.

F2 on the order screen — "Manual customer selection" ​

  • Where in the interface: order screen → F2 → «Выбор клиента» (Customer selection) window, same as the customer button.
  • How to configure: Settings → "Hotkeys" → "Sales mode" form → "Manual customer selection" («Выбор клиента вручную») row.
  • Does not work: in the "Cashier" interface; if the customer button is unavailable. Without the right to view customers the POS shows "Wrong password!" («Неверный пароль!»).

F3 on the order screen — "Search an item by name" ​

  • Where in the interface: order screen → F3 → on-screen keyboard → "Accept" («Принять»). The text goes into the search field and filters the menu.
  • How to configure: Settings → "Hotkeys" → "Sales mode" form → "Search an item by name" («Поиск товара по названию») row.
  • Does not work: in the "Cashier" and Hall manager interfaces.
  • Notes: while the cursor is in the search field itself, screen hotkeys do not work — ENTER in the field runs the search.

F4 on the order screen — "Search an item by barcode" ​

  • Where in the interface: order screen → F4 (or ENTER in the barcode field after scanning). Searches by the code in the barcode field; if the field is empty, opens the "Enter an item barcode" («Введите штрих-код товара») keypad.
  • How to configure: Settings → "Hotkeys" → "Sales mode" form → "Search an item by barcode" («Поиск товара по штрих-коду») row. The Settings → "General settings" («Общие настройки») → ""Barcode" field for customer search" («Поле "штрихкод" для поиска клиентов») checkbox switches the search to customers. The "Field "Barcode" contains 30 symbols" («Поле "штрихкод" содержит 30 символов») checkbox takes 13 characters starting from the 4th out of a 30-character code.
  • Does not work: in the "Cashier" and Hall manager interfaces; if the barcode button is unavailable.
  • Notes: if nothing is found — «"…" - Товар не найден!» ("…" - Item wasn't found!). The barcode field is cleared after the search.

F5 on the order screen — "Reset the search by name" ​

  • Where in the interface: order screen → F5. Clears the search field and returns the full menu.
  • How to configure: Settings → "Hotkeys" → "Sales mode" form → "Reset the search by name" («Сбросить поиск по названию») row.
  • Notes: also removes the stock filter and refreshes the item tiles.

SHIFT on the order screen — select an item from a listed menu ​

  • Where in the interface: order screen with a listed menu → select a row in the item list (← / → arrows) → SHIFT. Adds the item to the order.
  • When it works: only when the menu is shown as a list. The list is enabled by the "Retail store" («Розничный магазин») business type (Settings → "Program appearance" («Вид программы») tab → "Type of business" («Тип заведения»)) or by the menu view toggle button on the order screen.
  • How to configure: Settings → "Hotkeys" → "Sales mode" form → "Select an item from the menu(Listed menu)" («Выбор товара из меню (меню списком)») row.
  • Notes: with a tile menu SHIFT is ignored. Stop-listed items are not added.

F7 on the order screen — "Change the quantity" ​

  • Where in the interface: order screen → select an item → F7 → "Enter amount" («Введите количество») keypad (weight entry for weighed items). Same as the "Quantity" («Кол-во») button.
  • How to configure: Settings → "Hotkeys" → "Sales mode" form → "Change the quantity" («Изменить количество») row.
  • Does not work: in the "Cashier" and Hall manager interfaces.
  • Notes: requires the rights to change quantity and to delete items (quantity can be reduced). Exceeding the allowed quantity shows a message; rate and wristband items, modifiers and marked goods are refused with a message.

Arrow keys on the order screen ​

  • ↑ / ↓ — move the selection through the order items.
  • ← / → — move the selection through the item list, only when the menu is shown as a list.
  • Notes: arrows cannot be reassigned or used as hotkeys. Numeric keypad arrows with Num Lock off type digits.

Alt+F4 on the order screen ​

  • How it works: in the Waiter, Sales mode, "Salon" and rater interfaces, a screen with a non-empty order can only be closed with the right to delete items (the POS asks for it); without it the key press is ignored. With an empty order the window closes.
  • Notes: cannot be reassigned.

F1 — help file on the POS ​

  • Where in the interface: main screen or order screen → F1. On the main screen the same file also opens with Alt + right-click on the logo.
  • How it works: opens the hlp.chm help file from the folder where the POS is installed. Without the file, the key does nothing.
  • Notes: cannot be reassigned.

Hotkeys while scanning a barcode ​

  • How it works: while the barcode field contains text, ENTER, BACKSPACE, TAB, SHIFT, CTRL, ALT, CAPS LOCK, Space, END, HOME, arrows and DEL do not trigger order-screen actions, so the scanner is not disturbed. ENTER runs the barcode search.
  • Notes: F-keys, ESC and INS keep working.

ENTER in the payment window — "Pay with entered amount" ​

  • Where in the interface: "PAY" («ОПЛАТА») window → ENTER (same as the "Pay" button).
  • How to configure: Settings → "Hotkeys" → "Payment" form → "Pay with entered amount" («Оплатить введенной суммой») row.
  • Notes: if the amount is less than the amount due — "The given sum from customer is less than the total sum to pay" («Сумма от клиента меньше итоговой суммы»), and payment does not go through. For card payment the amount is filled in automatically. In "Mixed payment" («Смешанная оплата») mode the POS checks that the whole amount is distributed. If an "other" payment type is chosen without a type — "Payment type is not chosen" («Вид оплаты не выбран»).

ESC in the payment window — "Payment cancellation" ​

  • Where in the interface: "PAY" window → ESC. Closes the window without payment, like the "Cancel" («Отмена») button.
  • How to configure: Settings → "Hotkeys" → "Payment" form → "Payment cancellation" («Отмена оплаты») row.

Typing the amount in the payment window ​

  • How it works: the amount field accepts digits and one separator (dot or comma, not as the first character), up to 11 characters.
  • Mixed payment: direct typing in the amount field is off; digits, dot/comma, Backspace and Delete act as calculator buttons for the selected payment-type row.
  • Notes: manual amount entry is blocked for loyalty (cumulative system) payment types.

ESC on the cashier screen — "Exit" ​

  • Where in the interface: "Cashier" or Hall manager interface → bill list → ESC. Closes the screen and windows opened from it, returns to the main screen.
  • How to configure: Settings → "Hotkeys" → "Cashier" form → "Exit" row.
  • Notes: other key presses on this screen, except assigned hotkeys, are ignored.

ENTER on the cashier screen — "Order payment" ​

  • Where in the interface: "Cashier" interface → select a bill → ENTER (same as the "Pay" button).
  • How to configure: Settings → "Hotkeys" → "Cashier" form → "Order payment" row.
  • Notes: only a printed (pre-check), unclosed bill is paid. If the bill has no employee, the POS offers to choose one in the "Choose an employee" («Выбор сотрудника») window. The key does not work in the Hall manager interface.

INS on the cashier screen — "Start the shift" ​

  • Where in the interface: "Cashier" interface → INS → "Shift has not started / Do you want to start the shift?" («Смена не открыта / Хотите открыть смену?») → "Yes".
  • How to configure: Settings → "Hotkeys" → "Cashier" form → "Start the shift" («Открыть смену») row.
  • Notes: if the shift is already open — "Shift has already started" («Смена уже открыта»).

DEL on the cashier screen — "End the shift" ​

  • Where in the interface: "Cashier" interface → DEL → "Do you want to end the shift?" («Хотите закрыть смену?») → "Yes".
  • How to configure: Settings → "Hotkeys" → "Cashier" form → "End the shift" («Закрыть смену») row.
  • Notes: if the shift is not open — "Shift is already closed" («Смена уже закрыта»). With unpaid bills (if moving bills is not allowed) the POS says "Can not end shift, until all orders are payed!" and offers to close only the fiscal shift. With deferred fiscalization and unfiscalized receipts, closing is blocked. If encashment on shift close is enabled, it runs.

F2 on the cashier screen — "View order" ​

  • Where in the interface: "Cashier" or Hall manager interface → select a bill → F2.
  • How to configure: Settings → "Hotkeys" → "Cashier" form → "View order" («Просмотр счета») row.
  • How it works: in "Cashier", if the point allows the cashier to change orders and the bill is not closed, it opens for editing and payment; otherwise view-only. In Hall manager, the bill opens in delete-and-pay mode.
  • Notes: with no bill selected — «Выберите счет...» (Choose the check...). A bill with an open rate does not open: "Selected bill has open tariff. While tariff is open, bill can only be modified in Tariff interface".

Simplified waiter screen (bill list without a table map): ESC, INS, F3 ​

  • When shown: in the «Официант» (Waiter) interface when the table designer is not enabled for the point; also opened on the rater screen with the «Все счета» (All bills) button.
  • ESC — "Exit" to the main screen.
  • INS — "New order" («Новый счет»): opens a new order screen.
  • F3 — "View order": opens the bill selected in the list. A bill with an open rate does not open (the POS shows a message).
  • Notes: these keys cannot be reassigned in settings — the defaults apply.

Waiter table map: INS — "New order", F3 — "View order" ​

  • When shown: in the Waiter interface when the table designer is enabled for the point.
  • INS — opens a new order screen (same as the "New order" button).
  • F3 — opens the bill selected in the open-bills list on the map (the list shows the bills of the selected table). If there are no open bills, nothing happens; a bill with an open rate does not open.
  • How to configure: Settings → "Hotkeys" → "Waiter" form → "New order" and "View order" rows.

ESC on the table map and the rater screen — close the screen ​

  • How it works: ESC closes the screen ("Close" («Закрыть») button). The key is built in and works regardless of the hotkey table.
  • Notes: the "Waiter" and "Rate" forms have no "Exit" row in the table. If you assign ESC to some action on these forms, both the screen close and that action fire.

ENTER on the rater screen — "Start the rate" ​

  • Where in the interface: rater screen → select an object → ENTER (same as the "Start the rate" («Запустить тариф») button).
  • How to configure: Settings → "Hotkeys" → "Rate" form → "Start the rate" row.
  • Notes: if the computer's system time is earlier than the last order time, «Проверьте актуальность системного времени!!!» (Check the system time!) appears and the rate does not start. For a prepaid rate the payment window opens immediately.

"Customer selection" window: ENTER and ESC ​

  • ENTER — "Select" («Выбрать») the highlighted customer (for a group — expand it).
  • ESC — "Close the window" («Закрыть форму») without selecting ("Cancel" button).
  • How to configure: Settings → "Hotkeys" → "Customer choosing" form → "Select" and "Close the window" rows.
  • Notes: ENTER also works while the cursor is in the customer search field.

"Choose an employee" window: ENTER and ESC ​

  • ENTER — "Choose an employee" («Выбор сотрудника») ("Select" button); ESC — "Exit" ("Cancel" button).
  • How to configure: Settings → "Hotkeys" → "Employee choosing" form.
  • Notes: other keys in this window are ignored.

Cash register and table selection windows: ENTER and ESC ​

  • Cash register selection — opened at the «Касса:» (Cash register:) field in the "Encashment" («Инкассация денег в кассу») and "Cash transfer" («Перемещение денег в кассу») windows. Table selection — at the «Стол:» (Table:) field when creating a journal entry.
  • ENTER — "Select", ESC — "Close the window" ("Cancel" button). Other keys are ignored.
  • Notes: these windows use the default keys — reassignment in settings is not saved for them.

Choosing an interface by number on the main screen ​

  • Where in the interface: main screen → enter the employee password → interface selection screen → keys 1–9. Each tile shows its number in the top-right corner.
  • ESC — return to password entry.
  • Notes: numbering follows the order of interfaces available to the employee. An interface numbered 10 or higher cannot be opened by key — only one digit is read.

Numeric keypad types digits even with Num Lock off ​

  • How it works: throughout the program, keypad Home, End, arrows, Ins, Del, PgUp, PgDn are treated as digits and a dot even when Num Lock is off.
  • Notes: this applies only to the numeric keypad. HOME, DEL, INS on the main keyboard remain hotkeys; the same keys on the keypad never work as hotkeys.

«ВНИМАНИЕ!» (Attention!) message and question windows: ENTER and ESC ​

  • How it works: in a window titled «ВНИМАНИЕ!», ENTER means "Yes", ESC means "No". In information windows with the "Read" («Прочитано») button, the window closes on ENTER or on ESC depending on the message type.
  • Notes: the window titled «Сообщение» (Message) with "OK", "Cancel", "Read" buttons does not handle the keyboard — close it with a button or wait for it to close automatically.

On-screen keyboards: ENTER and ESC ​

  • Text keyboard (item search, note, etc.): ENTER — "Accept", ESC — "Close".
  • Numeric keypad ("Keyboard" («Клавиатура»): quantity, amount, password): ENTER — confirm, ESC — cancel, BACKSPACE — erase.
  • Notes: the numeric keypad accepts digits and the symbols = & % # @ ! ^ ; ? from the physical keyboard; for a weighed item also one separator (dot or comma), and the "*" key reads the weight from connected scales (Settings → "Equipment" («Оборудование») → "Scales" («Весы»)). In password mode any characters are accepted.

ESC in the «Быстрый поиск» (Quick search) window ​

  • Where in the interface: order screen → quick search button (tooltip «Быстрый поиск...») → «Быстрый поиск» window → ESC closes it.
  • Notes: ENTER in this window's search field runs the search, not a selection. The quick search button is shown when product search by name is enabled for the point and "Show "Quick search"" («Показать "Быстрый поиск"») is checked in the POS settings (checked by default).

Alt+F4 on the «Повар» (Cook) screen asks for the exit password ​

  • Where in the interface: «Повар» interface → Alt+F4 (or any window close) → keypad «Введите пароль для "Выход"» (Enter the password to "Exit").
  • How it works: if an exit password is set for the point, without the correct password the POS shows "Wrong password!" and the window stays open. If no password is set, the window closes without asking.
  • Notes: this is a point password, not an employee right. The password is asked twice — on the key combination and on the actual window close.

New customer window: ENTER — "Accept", ESC — "Cancel" ​

  • Where in the interface: «Выбор клиента» (Customer selection) window → «Добавить клиента» (Add customer) (also from requests and customer relations) → "Enter information about the new customer" («Введите информацию о новом клиенте») window → ENTER / ESC.
  • Notes: the keys work even while the cursor is in an input field.

ENTER in list selection windows ​

  • How it works: ENTER confirms the choice ("Accept") in list selection windows — for example choosing a note from the reference list, an item, a bill or a request value — and in the additional offer window. In the time-tracking changes window ENTER closes the window ("Close").
  • Notes: ESC is not handled in these windows — cancel only with the "Cancel" button. In the add-customer-to-relation window ENTER does not work.