Floor plan and tables — Paloma365 Classic (Windows POS)

This article is about Paloma365 Classic, the POS program for Windows. In cafe mode an order is opened on a table, so the waiter can see which hall and table is busy. The Classic interface is in Russian; original UI names are shown in quotes.

Overview

Tables and rooms (halls) are created by the administrator in the back office — the POS only displays them. Table selection comes in two forms: a simple table list, or the restaurant map, enabled with the "Использовать карту ресторана" (Use the restaurant map) setting. A manager arranges the tables in the "Дизайнер столов" (Table placement map) editor.

Choosing a table when creating an order

• If the outlet asks for a table, pressing "Новый счет" (New order) opens the "Выберите стол" (Select a table) window (in the waiter interface the POS first asks "Необходимо выбрать столик" (A table must be selected) and opens the window once you confirm; in sales mode it opens right away): room buttons on top, tables of the selected room below. Tap a table to open the order on it; "Отмена" (Cancel) closes the window. "Нет созданых столиков!" means no tables exist in the back office yet.
• With the restaurant map enabled, the floor plan opens instead. Statuses: "Свободен" (Free), "Занят" (Occupied), "Бронь" (Booked), "Распечатан" (Printed), "Завершается" (Finishing). When choosing a table for an order, tapping an occupied table offers to add one more order to it.
• The table tile also shows a time next to the status: a free table shows "Свободен c HH:MM" — since when it has been free (when its last order of the shift was closed); a booked table shows "Бронь c HH:MM" — the start time of the nearest upcoming booking from the booking journal (see Journal and booking).
• When the waiter interface runs through the hall map, it has extra buttons: "Все счета" (All orders) opens the list of open orders, "Продажа" (Sale) starts a new order on the selected table, and "Моб. официант" (Mobile waiter — shown when the mobile waiter feature is enabled) opens the QR-code connection window for the mobile waiter.
• The table of an open order can be changed via the table field in the order header. See also Splitting and moving orders and Sales and orders.

Floor plan editor ("Дизайнер столов")

Open it from the cash screen: "Опции" (Options) → "Дополнительные функции" (Additional functions) → "Дизайнер столов". The action is protected by an employee right.

• The "Столы" (Tables) and "Помещения" (Rooms) lists are on the left; the plan is on the right.
• Add a table: tap it in the list, confirm, and set "Настройки стола" (Table settings): height, width, shape — "Прямоугольник" (rectangle) or "Круг" (circle). Sizes are limited to 50–500.
• Move tables: tap "Режим дизайнера:ВКЛ." (Designer mode: ON) to switch the mode on (while it is on, the button reads "Режим дизайнера:ВЫКЛ." and switches it off) — tables become "Можно двигать" (Movable) and can be dragged. "Разместить столы" auto-places, "Очистить помещение" clears the room.
• Remove a table: tap a free table and confirm; an occupied table cannot be removed, and the layout can only be changed while the shift is closed.

Common issues

• "Нет созданых столиков!" — ask the administrator to create tables and rooms in the back office.
• "Недостаточно прав!" (Insufficient rights) — the floor-design right is disabled for the employee.
• A table shows "Занят" but has no orders — normally the POS frees such tables automatically: on startup and every time the floor plan is opened it releases tables whose orders are already paid and printed, or deleted. If a table is still stuck, tap its "Занят" (Occupied) status badge in the editor and confirm freeing the table.

FAQ

Can one table hold two orders?

Yes — when a table is being chosen for an order on the restaurant map, tapping an occupied table offers to add another order. On the waiter's hall map, tapping an occupied table opens your orders on it (a list if there are several); if the order belongs to another employee, the POS shows "Счет закреплен за другим сотрудником..." (The order is assigned to another employee).

Why do I get a table list instead of the floor plan?

The "Использовать карту ресторана" setting is off, or the tables have not been added to the map yet.