Equipment and Register Registration
Barcode scanner, receipt printer, data terminal, online fiscal register — "where do I buy one", "where do I get it repaired" and "who registers it" are constant questions. The answer is short: write about it here, in this chat — a specialist will pass your contact to the partner who handles it.
What Paloma365 does, and what the partner does
| Task | Who |
|---|---|
| Set up equipment you already have, work out why it does not print or scan | Paloma365 support — write here |
| Buy equipment, repair or replace a broken unit | Equipment partner — the specialist gives you the contact |
| Register an online fiscal register and connect it to the fiscal data operator | Service partner — registration is theirs, not Paloma365's |
Paloma365 is software. We do not sell or repair equipment ourselves, but we do have partners who do both, and a specialist will put you in touch.
Before buying a replacement — check the old one is really broken
More than half of "the printer is broken" tickets end in a setting, not a purchase. Quick checks:
- The printer prints nothing, or prints a blank receipt — run the printer's own self-test: switch it off, hold the Feed button and switch it on while holding the button. If the printer prints its test page, the hardware is fine and the problem is in the settings or the link to the register. Details: Receipt printing.
- The device is not visible in the app register — Hardware troubleshooting.
- The receipt fails because of the fiscal operator, not the printer — that is a separate story with error codes: The register does not print a receipt / fiscal errors.
What to prepare when asking about equipment
So the specialist can hand the partner everything at once, write in the chat:
- What you need — to buy, repair or register; which device (scanner, receipt printer, data terminal, fiscal register).
- Your city — partners work by region, so the city decides who contacts you.
- A phone number — the partner will call it back.
- Your account login — so the specialist can see which register you work with.
FAQ
Do you sell equipment?
Not ourselves. We pass your contact to a partner who sells and services equipment, and they contact you directly.
Who registers an online fiscal register?
Registration and integration of an online fiscal register are done by a service partner. Paloma365 connects to a register that is already registered — that part is our support's job.
We bought the equipment elsewhere — will you still set it up?
Yes. Setting equipment up in the system is our job regardless of where you bought it. Just write what exactly does not work.
How much does equipment cost and how fast is delivery?
Prices, availability and lead times are the partner's — support does not have that data. Leave a contact and the partner will answer.