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Orders List — Paloma POS 2 ​

This article is about Paloma POS 2 — the new Paloma checkout app for a tablet, POS terminal, or Windows device. The Orders List is the shared journal of a workplace's checks: find any order, resume and pay an open check, review a closed one, and see which orders have a return. If you are not sure which product you have, start with «How to tell you have Paloma POS 2».

Overview ​

  • Four tabs on top. The list is split into «All», «Open», «Printed», and «Closed» by check state. Each tab shows its order count.
  • Search and filters. Search by order number and by amount, plus filters for period or shift, server, order type, status, discount, fiscalization, and sort order. The «Filters» button opens a panel with every condition.
  • Resume and pay. An open check can be resumed (add items) and paid straight from the list. After payment the app returns you to the Orders List.
  • Return indicator. When an order has a return, its row shows a «Return» badge, and the order card shows a «Returns on this order» section.

List tabs ​

Four tabs sit at the top of the list, by check state:

  • «All» — every order of the workplace for the chosen period or shift.
  • «Open» — unclosed checks that are not yet paid: they can be resumed and paid.
  • «Printed» — checks whose bill was printed for payment (bill-locked until paid). Such a check is open but pulled into a separate tab so the cashier can see checks ready to pay. Its row shows a «Bill locked» badge.
  • «Closed» — paid and completed checks, plus voided orders and orders with a return.

Each tab shows its order count next to the label; the count updates as you change period and filters.

Search by number and by amount ​

  1. Start typing an order number in the search field (hint «Search by order id») — the list filters by number.
  2. To search by amount, open «Filters» and enter a value in the «Amount» section (hint «Search by amount»). Amount search matches the exact check total.
  3. Applied conditions show as removable chips, for example «Receipt #…» or «Amount: …». Tap the chip's cross to remove that condition.

Filters and sort ​

The «Filters» button opens a panel with every condition; the count of active filters shows on the button.

  • Period or shift. If the workplace uses shift-scoped reporting, a «Current shift» ↔ «Period» toggle sits on top. By default the list shows the current shift; pick «Period» to set dates («Today», «Yesterday», «Last 7 days», or a custom range).
  • Fiscalization. In the «Fiscalization» section pick «All», «Fiscalized», or «Not fiscalized». This filter is available on the «Closed» tab and helps find checks that never reached the fiscal service.
  • Other conditions. «Server», «Order type», «Status», «Discount», «Sync».
  • Sort. In the «Sort» section pick the order: «By number ↓», «By close date ↓», «By amount ↓», or «By open date ↓».

Tap «Done» to apply, or «Reset» to clear all conditions.

Resume and pay an open check ​

  1. Open the «Open» tab and tap the order you need.
  2. In the order card tap «Open order» to return to the check and add items, or «Pay order» to go straight to payment. If the payment was partial, «Continue payment» is available.
  3. Take payment — see «Order payment». After payment and the receipt prompt, the app returns you to the Orders List (not to an empty quick order), so you can pick up the next check right away.

Return indicator ​

A paid order can be returned — the original check stays in the list with a badge:

  • The row shows a «Return #…» or «Partial return #…» badge.
  • Open the order card — a «Returns on this order» section appears at the bottom with the linked returns and amounts. This keeps the original check and its return visible together.

How to issue a return — see «Refund and void an order».

Common problems ​

  • "Сумма превышает остаток {max}." — the amount you typed is larger than what is left on the receipt.
  • "Не удалось фискализировать: {reason}" — the receipt is closed, the fiscal receipt did not go through; see Fiscalization.
  • "Не удалось найти операцию синхронизации для этого заказа." — the order has not reached the cloud yet; tap the cloud sync icon.
  • "Терминал вернул ошибку: {reason}" — the payment terminal's answer while closing the batch.
  • "Не удалось загрузить клиентов…" / "Не удалось обновить остаток" — data did not load; the order you already typed is unaffected.
  • "Заказ будет отменён без оплаты и удалён из списка открытых" — a cancellation confirmation, not an error.
  • Verbatim card-refund variants: "Терминал недоступен: терминал не в сети — сверьте вручную", "Терминал недоступен ({reason}) — сверьте вручную", "Возврат по карте завершился ошибкой ({reason})."
  • "Заказ принадлежит другому рабочему месту и не может быть возвращён" — the receipt is open on another register. Recall it there.
  • "Не удалось перехватить чек — попробуйте ещё раз." — another device holds the receipt right now; retry in a few seconds.
  • "Не удалось найти этот заказ.", "Не удалось загрузить позиции заказа — обновите список", "Не удалось загрузить историю." — the list is stale or the data has not arrived: pull to refresh and tap the cloud sync icon.
  • "Не удалось закрыть чек — его состояние изменилось" — it was already closed or changed on another device. Refresh the list and look at its current state.
  • "Сумма возврата…" / "Сумма аннулирования должна быть больше нуля и не превышать остаток" — check the amount you typed.
  • "Терминал недоступен: нет связи с сетью / терминал не в сети — сверьте вручную", "Возврат по карте завершился ошибкой ({reason})" — the card refund did not go through the POS: reconcile with the terminal itself instead of repeating blindly.
  • "Чек закрыт — чаевые нельзя изменить." — tips are editable before the receipt is fiscalized.
  • "Не удалось переназначить заказ…" / "Не удалось загрузить сотрудников…" — changing the order's employee did not save; retry.
  • "Не удалось отправить на принтер." / "Ошибка принтера…" — see Printers.
  • «No orders match these filters.» — nothing fell under the current conditions. Tap «Clear filters» or widen the period.
  • «No orders in the current shift yet.» — the list shows the current shift and it has no checks yet. Switch to «Period» if you need an order from a past shift.
  • «No orders yet for this account.» — no check has been rung on the workplace yet.
  • The order is missing from the «Open» tab — the bill may already be printed for payment and moved to the «Printed» tab with a «Bill locked» badge. Pay it from there or unlock the bill.
  • The order is not found by amount — amount search matches the exact check total. Check the value or search by order number.
  • A check did not reach the fiscal service — on the «Closed» tab turn on the «Fiscalization» → «Not fiscalized» filter to find such checks.

FAQ ​

How does the «Printed» tab differ from «Open»? ​

The «Open» tab holds unclosed checks that were not yet sent to payment. «Printed» holds checks whose bill was printed for payment: they are bill-locked until paid and pulled out separately so the cashier sees checks ready to settle.

Where does the app go after paying a check from the list? ​

Back to the Orders List. This makes it easy to pay several checks in a row without reopening the list.

The list shows only the current shift. How do I see older orders? ​

Open «Filters» and switch «Current shift» to «Period», then set the dates — «Today», «Yesterday», «Last 7 days», or a custom range.

How can I tell an order was returned? ​

The row shows a «Return #…» or «Partial return #…» badge, and the card shows a «Returns on this order» section. The return itself is a separate document — see «Refund and void an order».