Delivery and aggregators — Paloma POS 2

This article is about Paloma POS 2 — the new Paloma cash-register app for a tablet, POS terminal, or Windows device. The delivery board is a separate screen where the register shows incoming orders from aggregators (Glovo, Wolt, Yandex, Rahmet, Uzum, and others) alongside delivery orders created by hand. Here you accept or decline an order and move it through the cooking and delivery stages. If you are not sure which product you have, start with «How to tell you have Paloma POS 2».

Overview

• The board opens from the «Delivery» tile. On the main menu screen tap the «Delivery» tile — the board with incoming orders opens. The tile is visible when the employee has access to the delivery section.
• Three tabs by state. At the top of the board are «In Progress», «Done», and «Cancelled». A new order arrives on the «In Progress» tab.
• First response — «Accept» or «Decline». A just-arrived order shows two buttons: «Accept» confirms the order to the aggregator, «Decline» rejects it and asks for a reason.
• New-order polling. The register checks for new orders on a set interval and can play a sound when one arrives. Configure this in the «Auto-refresh & alerts» panel.
• Aggregator identity. The card shows which aggregator the order came from — a coloured brand badge and an «Online order #…» line. A source-filter bar sits above the cards.

Accept or decline an incoming order

1. Open the board from the «Delivery» tile. A new order appears on the «In Progress» tab with the «New» stage label.
2. Tap «Accept» to confirm the order. The stage changes to «Accepted». If auto-actions are enabled in settings, the register prints the kitchen ticket and/or delivery slip on accept.
3. To reject, tap «Decline» — the «Cancel delivery» dialog opens. In the «Reason» field enter a reason (hint «Out of stock, customer cancelled, …») and tap «Confirm cancel». The order moves to the «Cancelled» tab with the «Cancelled» stage, and the row shows a «Cancelled: …» note with the reason.
4. An accepted order is then moved through the stages: «Cooking», «Ready», «On the way», «Picked up», «Delivered». Each next step is confirmed with a button on the order card.

A delivery order is paid like any other check — see «Order payment». Delivery orders also appear in the shared check journal — see «Order list».

Aggregator identity and the source filter

• Brand badge. The order card shows a coloured aggregator badge: Glovo, Wolt, Yandex, Rahmet, Uzum, OrderOut, Halyk. If the source is not recognised, the badge is neutral and labelled «Delivery».
• Online order number. Below the badge is the «Online order #…» line with the number assigned by the platform. You use this number to find the order in the aggregator's dashboard.
• Source filter. A bar of source chips sits above the board. The «All» chip shows orders from every aggregator; tap a brand to keep only its orders.

Auto-refresh and new-order sound

1. On the delivery board tap the «Auto-refresh settings» icon in the top bar — the «Auto-refresh & alerts» panel opens.
2. Enable «Auto-refresh the board» (hint «Check for new delivery orders automatically») so the register pulls in new orders on its own.
3. In «Refresh interval» pick the check period: «30 s», «60 s», «120 s», or «300 s».
4. Enable «New-order sound» (hint «Play a sound when a new order arrives») so the register signals each new order.

When new orders arrive, a «New delivery orders: …» banner appears at the top with their count. Refresh the board by hand with the «Refresh» button.

Actions on accept

The aggregator settings include an «On accept» section — what the register does automatically when you tap «Accept»:

• «Auto-send to kitchen» — print the kitchen ticket as soon as the order is accepted.
• «Auto-print delivery slip» — print the delivery slip on accept; it works for pay-on-delivery too.

If auto-actions are off, the kitchen ticket and slip are printed by hand from the order card.

Aggregator settings

1. On the delivery board tap «Aggregator settings» — the «Delivery aggregators» screen opens.
2. For each aggregator turn on its switch and, in the «Restaurant ID» field, enter the ID the platform assigned to your venue (hint «The ID this platform assigned to the venue»).
3. In the shared «Cashless payment type» field pick the tender for orders already paid online through the aggregators (hint «Tender used to pre-settle orders paid online through the aggregators»).
4. Tap «Save» — the «Settings saved» message appears. Settings are stored per sales point and apply to all its workplaces.

Common problems

• "Не удалось сохранить изменения доставки…" / "Не удалось загрузить клиентов: {error}" — the delivery edit or the client list did not go through; retry.
• «Failed to load delivery orders» — the board could not fetch orders. Check the internet and tap «Refresh».
• «Failed to load aggregator settings. Check your connection and try again.» — settings did not open because of connectivity. Check the internet and tap «Retry».
• «No active sales point — select a workplace first.» — aggregator settings are unavailable without an active workplace. Sign in to a workplace and open settings again.
• «No in progress deliveries» — the «In Progress» tab has no active orders yet. A new order appears here automatically when auto-refresh is on.
• New orders do not appear on their own — open «Auto-refresh settings» and enable «Auto-refresh the board», and lower the «Refresh interval» if needed.
• The «Delivery» tile is missing — the employee has no access to the delivery section. Access is set in the employee's rights.
• No sound for a new order — in «Auto-refresh settings» enable «New-order sound» and check the device volume.

FAQ

What happens when I tap «Accept»?

The order is confirmed to the aggregator and moves to the «Accepted» stage. If auto-actions are enabled in the «On accept» section, the register also prints the kitchen ticket and/or delivery slip.

How do I reject an order?

Tap «Decline», enter a «Reason» in the «Cancel delivery» dialog, and confirm with «Confirm cancel». The order moves to the «Cancelled» tab with a «Cancelled: …» note.

How do I tell which aggregator an order came from?

The card shows a coloured brand badge (Glovo, Wolt, Yandex, Rahmet, Uzum, and others) and an «Online order #…» line with the platform number. The chip bar above lets you filter the board by one source or show «All».

Why do I need a «Restaurant ID» in aggregator settings?

It is the ID your venue has with the aggregator platform. The register uses it to link incoming orders to your point. The platform issues the value when you connect.

How do I pay for a delivery order?

A delivery order is paid like any regular check. If the order is already paid online through the aggregator, the «Cashless payment type» chosen in settings is used to pre-settle it. See «Order payment».