How to Stop Paying for Paloma365
The venue closed, was sold, or work is paused, and you want the service invoices to stop. There is no "close account" button in the dashboard, and none is needed: the invoice is calculated from actual cash-register activity.
The main rule
A monthly invoice is assembled from the objects that worked that month: sales points, workplaces, warehouses, extra modules. If no sale was rung up on a register during the calendar month, there is nothing to charge for it — the object does not enter the invoice.
So, to stop the charges, simply stop working on the register:
- Close the shift on the register (Paloma365 Classic — see Closing a shift and the Z-report).
- Wait for synchronization — the register must send the closed shift to the dashboard, otherwise an open shift stays there (see The register does not synchronize).
- Do not open shifts and do not ring up sales any more.
To confirm no open shifts are left, open Sales points → Shifts: an open shift has "Opened at" filled in and "Closed at" empty (details).
What happens next
- Next month's invoice for that point will not be issued if there were no sales in it.
- Account data and settings are not deleted — you keep dashboard access.
- If you come back to work, nothing needs restoring: open a shift and continue; billing resumes on the same actual-usage basis.
Partial-month work is billed the same way
The rule is identical for a full month and for a few days: an object enters the invoice only if it really worked. Short, occasional use (a few days in a month and a very small number of receipts) does not put a sales point or workplace into the invoice.
The exact amounts for a given month are always visible under Account → Payment, which lists the objects charged for (details).
FAQ
We paid a year ahead and then closed the shop. What about the money?
The money sits on the account balance and is spent as invoices are issued. If no more invoices are issued, the remainder simply stays on the balance — it does not expire. A refund or transfer of the remainder is decided by a specialist: write about it here in the chat and include your account login.
We sold the business. Hand the account over or close it?
Both work:
- Hand it over — give the new owner the login and password; they change the password and company details under Account → Account Settings (details). The login itself does not change — it affects nothing except signing in.
- Stop working — close the shift and open no new ones, as described above.
Is it enough to just switch off the computer with the register?
Yes, provided the shift is closed in the dashboard afterwards and synchronization went through. If the computer was switched off with an open shift that never reached the dashboard, an open shift stays in the system — close it and wait for synchronization.
Do we need to delete items, employees or the sales point?
No. Nothing needs deleting, and it does not affect the invoice.
An invoice arrived even though we did not work
That happens when there was some activity after all — for example the register rang up a few receipts early in the month before the venue closed, or another object was working (a second workplace, a warehouse, an extra module). Open Account → Payment: the invoice lists the objects charged for. If it contains something that should not be there, write here in the chat with your login and a specialist will review that specific invoice.